Port City Flooring in Portland, Maine 4101

Port City Flooring

277 Marginal Way, Portland, ME 04101

4.6 (14 reviews)

Overview:
Port City Flooring is a reputable carpet store located at 277 Marginal Way in Portland, Maine. The business is known for its wide selection of flooring products, including carpet squares and area rugs, and has gained a positive reputation for its customer service and commitment to the local community.

Services Provided:
– Carpet sales
– Area rugs
– Flooring materials
– Installation services

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (207) 775-2434
Website: http://www.portcityflooring.com/

Customer Reviews and Sentiment:
Port City Flooring has received favorable reviews across various platforms:

Google Reviews: 4.6 stars based on 14 reviews.

Positive feedback highlights the company’s generosity, helpfulness, and quality of products. Customers have appreciated the staff’s knowledge and friendliness.

Examples of positive reviews include:
“I wanted to give a very special thank you to Port City Flooring!… You are the BEST!!” – Amy Reed
“I had very specific colors and sizes… they had exactly what I needed.” – Brenna Kelley
“Great experience from sales to installation.” – Matthew Bastide

A notable complaint indicates issues with product quality and installation defects, leading to some customer dissatisfaction.

Examples of negative reviews include:
“Overall unhappy with product and many little install defects.” – Jesse Grant

Review Summary:
Positive Sentiments: Generosity in supporting local schools, knowledgeable staff, wide selection, and excellent customer service.
Negative Sentiments: Quality concerns regarding some products and installation issues.

Additional Ratings:
BirdEye: 4.6 stars from 14 reviews, showing a consistent trend of customer satisfaction with minor product complaints.
Total Lead Smart Rating: 7.8/10. This rating indicates strong overall customer satisfaction, tempered by the mention of some installation quality issues.

Conclusion:
Port City Flooring is a highly regarded choice for flooring solutions in Portland, ME, praised for its excellent customer service and quality products. However, potential customers should be aware of some past concerns regarding product quality and installation defects before making a decision.

Member Since August 2024

Listing Id 328750

Contact Info

277 Marginal Way, Portland, ME 04101
(207) 775-2434
Lead Smart Rating :
7.8/10.0

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Listing location

277 Marginal Way, Portland, ME 04101

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Reviews

Amy Reed

9 months ago

I wanted to give a very special thank you to Port City Flooring! At the beginning of the year I was calling around to see if anyone had extra carpet square samples so my students could read around the classroom. Anna Crowley Redding, the owner and children’s author, not only gave me super nice carpet squares but, also offered to donate amazing carpets for our classroom libraries at EECS and Reiche! These rugs are beyond beautiful and have really helped so many classrooms have a nice cozy feel! The students LOVE reading in our library! I can not thank you enough for your generosity in supporting the local schools! I was literally left speechless when I saw the rugs in person! You are the BEST!!

Brenna Kelley

a year ago

I purchased two area rugs. I had very specific colors and sizes I was looking for and they had exactly what I needed. They were so easy to work with and I’m very happy with the new rugs.

Jesse Grant

2 years ago

They were very quick to deliver and install which was a plus but overall unhappy with product and many little install defects.

Carlos Cuellar

2 years ago

Great work. Quickly done and very fair. Highly recommended.

Matthew Bastide

3 years ago

Great experience from sales to installation.

sue church

3 years ago

I worked with Paul by email and phone, and with Becky in person. These people really care about their customers. When you talk with them, it’s like talking with friends or family. I highly recommend Port City Flooring as your first and last stop!

Tim M

5 years ago

Wide selection of flooring and area rugs. Helpful staff.

Stephanie Lichatz

6 years ago

This is the place to buy carpeting. Really enjoyed working with our salesman, Mike. He is knowledgeable, courteous, friendly, and kept us up to date on our order and installation. We highly recommend this store which carries high end carpeting, meeting our needs completely.

Mark Dorsey

7 years ago

As a builder I have used them for years and have never had a problem with any installation, which sounds like damning with faint praise, but is in fact an amazing feat.

Phin Fogg

11 years ago

I have bought several carpets from Port City Flooring and have been very happy with the quality of their products and the service they offer. They have a knowledgeable, helpful staff and a large selection of both carpets and other flooring materials. I highly recommend them to anybody looking for flooring of any type.