Carpet Tree

Carpet Tree

Available
location 10 Hawkeye Dr, North Liberty, IA 52317
4.3 (25 reviews)

Overview:
Carpet Tree is a carpet store located in North Liberty, IA. The company specializes in providing a wide range of flooring options, including carpet and vinyl plank installations, and is known for its customer service and professional installation practices.

Services Provided:
– Carpet sales and installation
– Vinyl plank flooring installation
– Laminate trim matching
– Customized flooring solutions

Timings:
Monday to Saturday 9 AM to 5 PM
Closed on Sundays

Contact Information:
Phone: (319) 665-8381
Website: http://carpet-tree.com/

Customer Reviews and Sentiment:
Carpet Tree has a solid rating of 4.3 stars based on 25 reviews across various platforms.

Positive feedback emphasizes the store’s excellent customer service, flexibility in meeting customer needs, quality of installations, and knowledgeable staff.

Examples of positive reviews include:
“Carpet Tree is amazing… Very kind in answering any questions we had.” – Percy Rivas
“Installer did an excellent job… My experience would make me a repeat customer.” – Allen Nelson
“Wonderful to work with… Great quality and selection.” – Leanne Horner

On the downside, some customers expressed frustration regarding communication issues, delays in project completion, and unprofessional behavior from staff.

Examples of negative reviews include:
“After hiring Carpet Tree to install flooring, it was left unfinished for FOUR months.” – SD Duncan
“Will not stand behind poor installation… Jason was always rude.” – Tina Walls

Review Summary:
Positive Sentiments: Excellent customer service, quality installations, professional installers, flexibility in accommodating customer needs.
Negative Sentiments: Communication issues, delays in project completion, and some concerns about staff professionalism.

Additional Ratings:
Google Reviews: 4.3 stars based on 25 reviews.
BirdEye: 4.3 stars based on 25 reviews, reflecting similar trends in customer satisfaction with some noted issues.
Total Lead Smart Rating: 7.5/10. This score reflects the generally positive sentiments and customer experiences, tempered by the concerns noted in several negative reviews regarding service consistency and communication.

Conclusion:
Carpet Tree is a commendable choice for flooring solutions in North Liberty, IA, known for its strong customer service and quality work. While the majority of reviews are positive, potential customers should remain aware of the occasional communication and service-related complaints.

business

Member Since August 2024

Listing Id 324938

Contact Info

  • address 10 Hawkeye Dr, North Liberty, IA 52317
  • phone (319) 665-8381
  • Lead Smart Rating :
  • 7.5/10.0
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Listing location

  • address 10 Hawkeye Dr, North Liberty, IA 52317
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