Highland Floors

Overview:
Highland Floors is a reputable carpet store located in Highland, IN. The business specializes in flooring services, offering a range of products and installation services for residential and commercial clients.

Services Provided:
– Carpet sales and installation
– Flooring consultations
– Knowledgeable customer service
– Competitive pricing

Contact Information:
Phone: (219) 972-1610

Customer Reviews and Sentiment:
Highland Floors has received predominantly positive reviews across various platforms:

Google Reviews: 4.8 stars based on 12 reviews.

Positive feedback emphasizes the company’s excellent service, professionalism, and quality of work. Customers are particularly impressed with the owner, Joe, highlighting his knowledge and helpfulness.

Examples of positive reviews include:
“Excellent service and excellent job done. Joe is one of the nicest people I have ever met.” – Delores Durko
“Great professional service. Quality material and quick clean install!” – Jason Sutt
“Joe is very polite, professional and knowledgeable about all types of flooring.” – Robert Carney

A notable negative review pointed out operational issues, including an unresponsive phone line and a locked store during business hours:
“The phone number don’t work so I drove over today around noon. Doors locked. No sign. No one there.” – Kat

Review Summary:
Positive Sentiments: Excellent customer service, knowledgeable staff, punctuality, quality installation, and competitive pricing.
Negative Sentiments: Issues with contacting the business and accessibility.

Additional Ratings:
Total Lead Smart Rating: 8.5/10
This rating is derived from the overall high customer satisfaction and quality of services provided, balanced by the operational issues mentioned in a review.

Conclusion:
Highland Floors stands out as a reliable choice for flooring needs in Highland, IN, praised for its excellent service and knowledgeable staff. However, potential customers should be mindful of occasional accessibility issues before visiting the store.