Goshen Floor Mart

Overview:
Goshen Floor Mart is a carpet store located in Goshen, Indiana. The company specializes in a vast selection of flooring options, including carpet, wood, and tile. They cater to both residential and commercial clients, known for their excellent customer service and prompt installation.

Services Provided:
– Carpet sales and installation
– Hardwood flooring options
– Tile flooring options
– Custom flooring solutions
– In-home consultations

Timings:
Monday to Saturday 9 AM to 5 PM
Closed on Sundays

Contact Information:
Phone: (574) 642-4770
Website: http://www.goshenfloormart.com/

Customer Reviews and Sentiment:
Goshen Floor Mart boasts a high rating of 4.7 stars based on 67 reviews across various platforms.

Positive feedback emphasizes the company’s helpful staff, extensive selection, and prompt service. Customers have highlighted their positive experiences with the quick installation process and the variety of options available.

Examples of positive reviews include:
“Marc was absolutely fantastic to work with! … 100 percent will return here for all flooring!” – Kenny Carson
“Very helpful, with large selection of carpet, wood or tile” – Mike Neely
“Nice selection. Good quality stuff~” – Kevin Troxel

On the other hand, there were a few criticisms mentioning vague customer service from staff, particularly regarding product information.

Negative sentiments include concerns about customer service and lack of helpfulness from some staff members:
“Salesman very vague in his answers, wasn’t very helpful in pluses or minus’ of products…” – Karen Bartley

Review Summary:
Positive Sentiments: Extensive selection, helpful and friendly staff, prompt service, and good pricing.
Negative Sentiments: Mixed experiences with staff assistance and vague product information.

Additional Ratings:
Google Reviews: 4.7 stars based on 67 reviews.
Total Lead Smart Rating: 8.5/10 (This rating reflects the overall customer satisfaction, service quality, and feedback regarding staff interactions.)

Conclusion:
Goshen Floor Mart appears to be a highly regarded choice for flooring solutions in Goshen, IN, known for its extensive product range and excellent customer service. However, potential customers may want to engage critically with sales staff to ensure all their questions are adequately addressed.