Stateline Carpet & Flooring LLC in Rockford, Illinois 61108

Stateline Carpet & Flooring LLC

230 Arnold Ave, Rockford, IL 61108

4.6 (43 reviews)

Overview:
Stateline Carpet & Flooring LLC is a locally-owned carpet store located in Rockford, IL. The company specializes in a wide selection of flooring options, including carpets and other related products. With a strong emphasis on customer service, Stateline Carpet & Flooring aims to provide quality products at competitive prices.

Services Provided:
– Carpet sales
– Flooring sales
– Backsplash installation
– Large carpet remnants
– Sample provision

Timings:
Monday to Saturday 9 AM to 5 PM
Closed on Sundays.

Contact Information:
Phone: (815) 393-1008
Website: https://www.statelinecarpetandflooring.com

Customer Reviews and Sentiment:
Stateline Carpet & Flooring LLC has received positive feedback overall, with a Google Reviews rating of 4.6 stars based on 43 reviews.

Positive feedback highlights the company’s great selection of flooring, competitive pricing, and friendly staff. Customers have appreciated the helpfulness and customer service provided by the team.

Examples of positive reviews include:
“Had little expectation going in, and couldn’t have been happier with the outcome.” – John G
“Great selection of flooring. Great prices and super kind, helpful staff.” – Kate Gill
“This place is definitely a place to buy from.” – Luke Smith

However, some customers expressed dissatisfaction regarding installation issues, including a significant complaint about backsplash installation with broken and cracked tiles.

Examples of negative reviews include:
“Backsplash installation was horrible.” – Rand Blum
“We had a few issues with the installation.” – Bradley Klick

Review Summary:
Positive Sentiments: Friendly staff, excellent selection and pricing, responsive service, and quality products.
Negative Sentiments: Installation issues, lack of follow-through on customer inquiries, and specific complaints about product quality.

Additional Ratings:
BirdEye: 4.6 stars based on 43 reviews, reflecting a generally positive sentiment from customers.
Total Lead Smart Rating: 7.5/10. This rating reflects the good customer feedback regarding product selection and prices, tempered by notable installation issues reported by some customers.

Conclusion:
Stateline Carpet & Flooring LLC appears to be a solid choice for flooring needs in Rockford, IL, known for its friendly staff and competitive pricing. However, potential customers should be aware of the mixed reviews regarding installation quality and customer follow-through.

Member Since August 2024

Listing Id 330717

Contact Info

230 Arnold Ave, Rockford, IL 61108
(815) 393-1008
Lead Smart Rating :
7.5/10.0

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230 Arnold Ave, Rockford, IL 61108

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Reviews

Jesús Martínez

4 months ago

Good guys

John G

7 months ago

Had little expectation going in, and couldn’t have been happier with the outcome. The sales woman was great and they did a great job on my carpet

Luke Smith

8 months ago

This place is definitely a place to buy from. Literally almost 2K less than Carpetland and Lonnies for the exact same carpeting.

Diane Mccue

a year ago

Not sure about their products but they don’t get back to you and follow through

Toddmary Swanson

a year ago

Great salesman

Veronica Montoya

2 years ago

I bought a large carpet remnant for the price that everyone else was charging for half the size. Staff was friendly and it’s locally owned. For these reasons I will be going back when I install new carpets in my rooms.

Kate Gill

2 years ago

Great selection of flooring. Great prices and super kind, helpful staff. And they send you home with huge samples.

Lori Vaccaro

2 years ago

Great prices. Friendly staff. So glad we chose Stateline Carpet and Flooring.

Rand Blum

2 years ago

Backsplash installation was horrible. Broken tiles, cracked tiles, saw cuts and spacing. We designed our new condo with Greg, who midway left and never got back with up prior installation, i wish I could post pictures on here what our 1400.00 blacksplash looks like, so you can make your own choice.

Bradley Klick

3 years ago

We had a few issues with the installation. That being said Larry and the team at Stateline made it right. In spite of our issues I would use Stateline again and recommend them to friends and family. Every one makes mistakes and how a business rectifies those mistakes makes all the difference in the world. Larry did a great job of making the situation right and taking care of us as his customer. Thanks Larry and Stateline for doing the right thing for your customers. Your quality of product and excellent customer service are why we will come back to Stateline for future flooring needs.