Carpet Depot Douglasville

Shonita Wade

2 months ago

Unreliable, highly disappointed. Save yourself the headache. Can’t believe my experience after meeting and discussing carpet options the week prior to our scheduled appointment for a measuring. I’m a Veteran and am moving once again, I drove 3.5 hours to town to meet with Kevin and he did not show for the appt he set up. I even confirmed the day before and I should have known it was going to be an issue by the attitude the lady had when I asked about it. Called multiple times, left messages, and waited two hours after the appointment time, nothing. Which tells me he had no intention of keeping the appointment in the first place. Waited to post the in the event they called to apologize but it’s clear they don’t care. Don’t bother with this place, go where they actually want your business and can keep appointments.

1dFul Benjamin

7 months ago

The staff at this location is top-notch…. from the Leslie in the showroom suggesting different options…. to Kevin who came to my home to measure…..to Jose and crew who installed the flooring. Leslie paid attention to my needs and made suggestions on types of flooring to install. Kevin came up with creative ideas to stretch my budget and still achieve my goals. And Jose and crew worked tirelessly to install the flooring a full day ahead of schedule to avoid rain.

Don Madlena

a year ago

I was very impressed! Good service, good price. Great installation: friendly, fast, good clean up! Looks great, will use them again! Friends and family love our living rm floor!

Covin Buster

a year ago

Great job done. Prices were very reasonable and the job was completed on time.

Patricia Eldredge

a year ago

Salesforce to the installers all are great.

Jim Grieme

2 years ago

Carpet Depot installed the carpeting in our home when my wife & I moved here in September 2011. Because we had such a fantastic experience with them, we decided to go back to them. After pricing Luxury Vinyl Plank flooring at a couple other retailers, including the big-box DIY stores, we stopped back by Carpet Depot to speak with Kevin (the owner) and his staff. As before, they were knowledgeable and professional in every way. After taking a few weeks to decide regarding the type of LVP (more for my wife than me), we made our decision and set up a time for Kevin to come by to double check our measurements. The price was extremely good and very competitive. As with most things in today’s retail market, it took a few weeks for the materials to come in: we put LVP on the downstairs floor and a high-grade commercial carpet on the stairs. During the whole “waiting” period, either Kevin or his staff called us to keep us informed where everything was or wasn’t. When everything came in, we were told it could take up to two days. We had to have an area of tongue-and-groove ¾ inch oak removed and the old carpeting in the fireplace room and the stairs removed as well, so we figured this was reasonable. When the installation crew arrived, they informed us it would all be done in one day! The installation guys were phenomenal. Face it, it doesn’t matter how nice the flooring is unless it is installed properly. The crew was polite, and they worked extremely hard. I used to manage job sites and these guys were great! This was perhaps the number one of the reason why we returned to Carpet Depot—the professionalism and service of Kevin’s installation crews. We are beyond satisfied with our new floors! They finished quickly, they were extremely concerned with our satisfaction, and they were professional. The market right now is very tight cost-wise. You always get what you pay for and there is little ability for a quality install and product at a very low price. This is just where we are in our economy today. What makes the difference is the customer service and the people doing the service. The biggest difference in today’s economy is the service. Carpet Depot delivers on this. And I have longer than ten years’ experience to prove it!

Regania Richards

2 years ago

The service here is fast and great. They give you the best kinds of carpet choices on the spot 👌 …

ashley williams

2 years ago

Wonderful place great staff

Anita Butler

2 years ago

We have used carpet depot twice. We Re-carpeted our home and then put new carpet in a rental home also. We always shop around for price but the price here has always been good. Leslie has helped us out both times previously and now we are working with her again for kitchen / dining room flooring. She has always been very easy to work with and very helpful 😀

kathleen levy

2 years ago

Great experience We love all our new flooring and the customer services is awesome great people We would highly recommend and will definitely be using them again in the future !!