Southwind Building Products in Dalton, Georgia 30721

Southwind Building Products

601 Callahan Rd SE, Dalton, GA 30721

4.4 (16 reviews)

Overview:
Southwind Building Products is a carpet store located in Dalton, GA. The company specializes in providing quality flooring products, including various types of carpets and luxury vinyl planks (LVP), aimed at both retailers and consumers.

Services Provided:
– Flooring products
– Carpet installation
– Luxury vinyl planks (LVP)
– Product samples for retailers

Timings (Example: Monday to Saturday 9 AM to 5 PM):
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (706) 259-3386
Website: www.southwindfloors.com

Customer Reviews and Sentiment:
Google Reviews: 4.4 stars based on 16 reviews.

Positive feedback highlights the company’s quality products, helpful representatives, and ease of installation. Customers particularly appreciate the efficient communication and support from their sales representatives.

Examples of positive reviews include:
“We are a dealer for Southwind and I have to say that they are the only manufacturer that I would ever install in my house.” – Tylor Michaels
“Great place and great people to deal with.” – Dave Farmwald

However, negative feedback points to serious customer service issues, including lack of communication and unaddressed product defects.

Examples of negative reviews include:
“Terrible customer service, does not return your calls or resolve any issues.” – stephanie hennessy
“Southwind has been stringing our store and our customer along for over a year.” – Shawn Dressler

Review Summary:
Positive Sentiments: Quality products, helpful staff, easy installation, and robust product offerings.
Negative Sentiments: Poor customer service, unresolved complaints, product failures, and lack of communication.

Additional Ratings:
BirdEye: 4.4 stars based on 16 reviews, which reflects a positive sentiment but also highlights customer dissatisfaction in certain instances.
Total Lead Smart Rating: 6.5/10. This rating considers the overall quality of products, the helpful nature of the sales team, yet is tempered by the serious complaints and issues regarding customer service.

Conclusion:
Southwind Building Products shows potential as a quality flooring provider in Dalton, GA, valued for its product quality and customer service from sales representatives. However, the ongoing customer service issues and product complaints suggest that prospective clients should exercise caution and ensure effective communication before proceeding with purchases.

Member Since August 2024

Listing Id 306300

Contact Info

601 Callahan Rd SE, Dalton, GA 30721
(706) 259-3386
Lead Smart Rating :
6.5/10.0

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Listing location

601 Callahan Rd SE, Dalton, GA 30721

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Reviews

Brian Stillings

11 months ago

Pretty tight quarters for a truck driver but they get you in the dock then get you out pretty fast

Shawn Dressler

a year ago

We are a retailer and installed Southwind materials for a client. the flooring was failing and we had an independent inspector do test on the product and its deemed a defective product and Southwind also had product tested and there independent said the same. Southwind has been stringing our store and our customer along for over a year. We replaced the entire house with new flooring for out clients and Southwind is refused to pay the invoice for the replacement and we have a product testing which states the product does not have the waterproofing it states on the product label which is on the display which comes from Southwind. BEWARE OF SELLING THERE FLOORING

Tylor Michaels

a year ago

We are a dealer for Southwind and I have to say that they are the only manufacturer that I would ever install in my house. Colors are great and quality is top notch. Bobby Granatire is our rep and is always right there to help assist us with anything we need. I needed some samples for a customer and bobby drove a couple hours to bring them to me even though he had just been at my showroom a few days earlier! Their locking system on the LVP goes together really easily and is strong. It saves a lot time and money not having to deal with bent or broken pieces that don’t lock together properly. Thank you to Bobby and the team at Southwind. – US Cabinets and Design

stephanie hennessy

a year ago

Terrible customer service, does not return your calls or resolve any issues. Our flooring is discoloring and not durable. It has gouge’s/scratches after only a years use. I believe they do not stand beside their products but only place the blame on the customer for the issues with the flooring instead of making things right with their poor product. We dealt with months of doing as they asked, ignored phone calls as said they “lost our number” even with the 3 voicemails we left. They did not help us resolve our complaints or even try, just continued blame on us for cleaning it improperly. Just the horrible, rude, inconsiderate customer service alone would make me never recommend this company.

Dave Farmwald

a year ago

Great place and great people to deal with

Angela Carden

a year ago

I work here

JENNIFER FOWLER

2 years ago

Great place to work

Avi Cohen

3 years ago

Great product line!

Angie Hasty

5 years ago

Was just hired in through temp place (I sure hope they keep me there permanently because I have found a place that I love love working at and the whole group of people I work with is to why I say this to be true Everyone has made it so easy for me to feel just right at home. You all are the best bunch people a gal could ever work with. Thanks a million!

Don Frank

5 years ago

I installed Southwind Authentic Mix…..it was so easy to do. We love it !!!