Mohawk Industries Inc

Overview:
Mohawk Industries Inc is a carpet store located in Dalton, GA. The business primarily focuses on manufacturing and distributing carpets, serving both residential and commercial customers.

Services Provided:
Carpet sales, carpet distribution, logistics services for hauling carpet loads.

Timings:
Monday to Friday: 8 AM to 5 PM

Contact Information:
Phone: (706) 277-1100
Website: http://mohawkind.com/

Customer Reviews and Sentiment:
Mohawk Industries Inc has a mixed reputation with a rating of 3.6 stars based on 176 reviews.

Positive feedback highlights rapid loading times and helpful staff.
Examples of positive reviews include:
“Love hauling their carpet loads to the west coast” – James Wigley
“I’ve always had a quick in and out experience” – Michale Swain

On the other hand, numerous complaints were made regarding long wait times and poor management of logistics.
Examples of negative reviews include:
“CONSISTENTLY there is a 4 to 7 hours wait. It is unacceptable.” – Camille Dent
“I DONT CARE HOW MUCH THEIR LOADS PAYING I WILL NOT COMING BACK HERE” – Genesis Aweys

Review Summary:
Positive Sentiments: Helpful staff, quick in-out process for deliveries, general satisfaction with carpet hauling.
Negative Sentiments: Consistent long waiting times for loading, poor management of shipping, and lack of respect for drivers’ time.

Additional Ratings:
BirdEye: 3.6 stars based on 176 reviews, showing a balance of satisfaction and frustration among customers.
Total Lead Smart Rating: 5.4/10. This rating reflects an average customer experience, characterized by both positive interactions and significant complaints regarding wait times and operational inefficiencies.

Conclusion:
Mohawk Industries Inc is known for its carpet products and logistics services, but potential customers, especially drivers, should be wary of the recurring issues with long wait times and management inefficiencies as reflected in the reviews.