Mathews & Parlo Carpet

Overview:
Mathews & Parlo Carpet is a carpet retail company located in Calhoun, GA. The business specializes in providing a wide variety of carpets and flooring options, prioritizing customer service and product availability.

Services Provided:
– Carpet sales
– Flooring services
– Product availability

Contact Information:
Phone: (706) 625-1108

Customer Reviews and Sentiment:
Google Reviews: 4.0 stars based on 8 reviews.

Positive feedback highlights the quality of service, product availability, and good pricing. Customers appreciate the professionalism shown by the owners.

Examples of positive reviews include:
“Great service, great prices, and carpet is always in stock.” – Ronald Schrantz
“They operate an incredible business and have been nothing but fantastic in dealing with me.” – Steve Denny

Negative feedback mainly revolves around poor communication and warranty issues, leading to customer dissatisfaction.

Examples of negative reviews include:
“Extremely rude on the phone. Very unprofessional.” – Tyler Greissinger
“The carpet was installed… and we have extremely excessive wear… This company is one to be aware of.” – Frank Trumpr

Review Summary:
Positive Sentiments: Good quality of service, competitive pricing, strong product availability, and ethical business practices.
Negative Sentiments: Rude customer service, warranty issues, unprofessional communication.

Additional Ratings:
Total Lead Smart Rating: 6.5/10
This rating reflects the overall customer satisfaction, with a mix of positive experiences and notable complaints regarding communication and warranty service. The presence of both positive and negative reviews suggests a need for improvement in customer service.

Conclusion:
Mathews & Parlo Carpet has established itself as a solid option for carpet solutions in Calhoun, GA, recognized for its ethical operations and product availability. However, potential customers should be cautious about communication issues and warranty claims as highlighted in some reviews.