Signature Floors & Designs Inc

Overview:
Signature Floors & Designs Inc is a carpet store located in Alpharetta, GA, specializing in flooring solutions including wood and carpet installations. The company is recognized for its commitment to quality and customer satisfaction, emphasizing professionalism and attention to detail.

Services Provided:
– Wood flooring installation
– Carpet installation
– Flooring estimates
– Customer service and consultation

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (770) 205-2899
Website: https://www.signaturefloorsanddesign.com/

Customer Reviews and Sentiment:
Signature Floors & Designs Inc has received mixed reviews across various platforms:

Google Reviews: 4.0 stars based on 8 reviews.

Positive feedback highlights the company’s professionalism, quality of installation, and helpfulness of staff. Customers have particularly praised individual team members for their thoroughness and the quality of their finishes.

Examples of positive reviews include:
“We have been beyond impressed with this crew! George came out and explained everything…” – Lejla Hasanovic
“Just want to give a shout out to Josh who has gone above and beyond…” – Anne B
“Very happy with our new carpet. Installers did a great job.” – Jeff Shue

However, there were notable complaints regarding communication issues and project management.

Examples of negative reviews include:
“Not a positive experience so far! I’ve been trying to connect with this company for months…” – LaToya Snowden
“While installing LVP, kitchen cabinets were damaged and… 3 months later, Austin Green has ghosted us.” – Deidre Hollands

Review Summary:
Positive Sentiments: Professionalism, quality workmanship, helpful staff, thorough installation, and beautiful results.
Negative Sentiments: Poor communication, issues with project follow-through, and customer service delays.

Additional Ratings:
Total Lead Smart Rating: 6.5/10
This rating reflects general customer satisfaction but acknowledges significant communication issues and project management complaints that impacted the customer experience.

Conclusion:
Signature Floors & Designs Inc is a viable option for flooring services in Alpharetta, GA, praised for quality installations and attentive staff. Nonetheless, potential customers should consider the mixed reviews and communication issues noted by some clients before making a choice.