Carpet Tyme

Avery Tipre

4 months ago

Extremely disappointed in this company. My in laws used them for their vinyl flooring. 1 year later and the entire floor is dimpling . The owner, Alex, came out before the holidays and told us he’d fix it. It’s been 3 months and since then crickets. After multiple calls, emails and text we’ve received no response. So I’m unfortunately resorting to leaving a negative review which I don’t like doing. Please call us and make this right.

Kathleen Loncto

2 years ago

Horrible installation!!!! Bad seams, metal under foot and carpet coming up on stairs from day one!! To ANYONE looking to install new flooring in your home or office, I HIGHLY SUGGEST YOU DO NOT USE CARPETYME. They did a terrible installation and you can never get a hold of anyone. The owner Alex Garcia promised to fix or replace the carpet they horribly installed, but he gave me the run around and evaded my calls. On top of this, he charged my credit card without my authorization for the final payment, and the job is still incomplete (months later). I write this to help save others the stress and money for a horrible job! It is such a shame as they have been a fixture on Thousand Oaks Boulevard for over 40 years – the new owner Alex has dredged mud all over what was a wonderful, family-operated business. Be forewarned!!!! Go to Flooring 101. They are very helpful and you can get a hold of them. I made the wrong choice. Don’t make the same mistake.

Edward LaRossa

2 years ago

Great doing business with them.

Bradley Kapture

2 years ago

Stopped by in June and spoke with Alex. He showed us carpet samples and we took a few home. Alex came by to a few days later to measure. He called backed the next day and left a message. Called him back two weeks in a row and never heard back. Terrible business ethic and a waste of our time. Avoid. This falls under the if I could leave no stars category

Tim Umekubo

2 years ago

I originally had Alex install some beautiful carpet on our second floor of our home in Agoura Hills. His crew did an amazing job and we received many compliments on the carpeting over the years. Flash forward three years and we are now in the process of selling the home after 35 years. The carpet has held up well, still looks beautiful, but a couple wrinkles in the hall and middle bedroom have arisen in the past couple months. Nothing major but noticeable. Since we will be showing the house I wanted to get it “tightened up”. I called Alex fully expecting a charge to do this. Alex not only remembered me, and our house but he also said he would send a couple of his guys to tighten up the carpet at no fee. The work was done today and it looks as amazing as day one! Alex is one of those rare businessmen who truly take pride in whatever service they provide and also knows the value of satisfied customers. I would highly recommend Alex and Carpet Tyme to anyone in the market for flooring in their home. Thanks again so much, Alex!

Samantha Hampton

3 years ago

I dropped in at the store one day a couple of weeks ago and had a nice conversation with Alex. I learned some things and was eager to pick a carpet that I liked and go ahead. Since that first day I have not been able to reach him. I came back to the store, left a couple of messages during business hours and the last time I called the message said that the caller had not set up voice mail. I’m sure he’s busy, but that’s not the way to get my business. Disappointed to say the least!

Ren Aldo

4 years ago

NOTHING IS ABOVE THE VALUE OF HOW CARPET TYME PROVIDES FOR THEIR CUSTOMERS, NO MATTER HOW SMALL THE NEED, THEY GO BDYOND TO ASSURE SATISFACTION.

Mike O'Leary

4 years ago

I continue to be pleased with the “get the job done” service provided by Carpet Tyme.. I would not hesitate to call them the next time.

Michelle Chu

5 years ago

The people at Carpet Tyme were knowledgeable and extremely accommodating from the sales team to the carpet installers. Next time I need flooring I’ll not hesitate to go back. My experience from the first time my wife and I walked in was nothing but pleasurable and above expectations.

Robin-Chuck Costigan

5 years ago

I have been doing business with them for years. They are very friendly and happy to help me and my client. They have a great selection of flooring products and great pricing.