Flooring 101 (G & S Carpet Co)

Overview:
Flooring 101 (G & S Carpet Co) is a carpet store located in Santa Maria, California, that specializes in a wide selection of flooring products, including carpet and vinyl options. The store is known for its knowledgeable staff and efficient installation service.

Services Provided:
– Carpet sales and installation
– Vinyl flooring sales and installation
– Customer service and consultation
– Wide selection of flooring products at various price points

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (805) 922-5738
Website: https://flooring101.com/gandsflooring/

Customer Reviews and Sentiment:
Flooring 101 has a rating of 4.3 stars based on 56 reviews across various platforms.

Positive feedback highlights the company’s knowledgeable staff, quality of products, quick turnaround on installations, and efficient service.

Examples of positive reviews include:
“Javier has been my go to carpet guy for my last 3 homes and always offers the best service!” – Jessica Carroll
“Highly recommend them for service, quality, and cost.” – Karen Morgan
“Communication, friendliness, professional service…it was all there.” – Tom “Tomás” Dowlan

However, some customers have expressed dissatisfaction, particularly regarding their experiences in-store or with follow-up service.

Examples of negative reviews include:
“I was not greeted when I walked in with my mother.” – Lori Dean
“Very disappointed” regarding unaddressed issues post-installation. – Velasquez 805

Review Summary:
Positive Sentiments: Knowledgeable staff, quality products, efficient installations, good customer service, and competitive pricing.
Negative Sentiments: Inconsistent customer service experiences, issues with installation follow-ups, and some reported dissatisfaction with in-store engagement.

Additional Ratings:
BirdEye: 4.3 stars based on 56 reviews, reflecting general customer satisfaction but highlighting occasional service issues.
Total Lead Smart Rating: 7.5/10. This rating is based on the overall customer satisfaction, quality of services, and a few negative experiences noted in the reviews. The positive sentiment from most customers supports a high score, despite some complaints.

Conclusion:
Flooring 101 (G & S Carpet Co) appears to be a solid choice for flooring needs in Santa Maria, CA, with a reputation for knowledgeable service and quality products. However, potential customers should remain aware of the mixed reviews regarding in-store service and follow-up support before making a decision.