Regency Fence Co. in Rochester-NY, New York 14606

Regency Fence Co.

336 Alvanar Rd, Rochester, NY 14606

4.2 (49 reviews)

Overview:
Regency Fence Co. is a reputable fence contractor located in Rochester, NY. The company specializes in providing high-quality fencing solutions, including installation and repair services. They pride themselves on efficient service, quality materials, and a professional approach to each project.

Services Provided:
– Fence installation
– Fence repair
– Custom fencing solutions
– Temporary fencing rental

Timings:
Monday to Saturday, 9 AM to 5 PM

Contact Information:
Phone: (585) 342-4017
Website: http://www.regencyfence.com/

Customer Reviews and Sentiment:
Regency Fence Co. has received positive feedback across various platforms:

Google Reviews: 4.2 stars based on 49 reviews.

Examples of positive reviews include:
“Excellent work and build quality. Excellent problem solvers…” – Dean Kindig
“Great price, quality materials” – James Rizzo
“JT was fantastic and very patient…” – Wendy Pike

On the downside, one review highlighted:
“I had some issues with the fence falling apart… The customer service is desperately lacking.” – Amber Wilk

Review Summary:
Positive Sentiments: High-quality workmanship, excellent customer service, friendly and professional installers, quick and effective problem-solving.
Negative Sentiments: Issues with product durability and subpar customer service after installation.

Additional Ratings:
BirdEye: 4.2 stars based on 49 reviews, indicating a consistent level of customer satisfaction.
Total Lead Smart Rating: 7.1/10 – This rating reflects strong positive feedback on operational quality and product performance, but it is tempered by concerns regarding customer service post-installation and product durability.

Conclusion:
Regency Fence Co. appears to be a strong choice for fencing services in Rochester, NY, known for its quality of work and customer-focused attitude. However, prospective clients may want to prepare for possible issues regarding post-installation support and product longevity based on some user experiences.

Member Since July 2024

Listing Id 142516

Contact Info

336 Alvanar Rd, Rochester, NY 14606
(585) 342-4017
Lead Smart Rating :
7.1/10.0

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Listing location

336 Alvanar Rd, Rochester, NY 14606

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Reviews

Dean Kindig

a month ago

Excellent work and build quality. Excellent problem solvers — They were able to guy wire a viburnum limb up in order to save it, evenly spaced the last three posts after the turn for aesthetic reasons, and worked efficiently. I just don’t know what color to stain it! Love the privacy and sound blocking that the fence gives us.

James Rizzo

4 months ago

Great price, quality materials

Wendy Pike

7 months ago

JT was fantastic and very patient with all of my questions prior to the installation and responds rather quickly which is rare these days. Our fence install took place this week. Tom sent two of his crew! Lucas and Jose’ were the installers and they did a phenomenal job especially in extremely cold windy weather. They were friendly and professional when I would go outside to see the progress. After the fence was installed I made a spur of the moment change! I inquired on if they could put cedar planks on the inside of the fence so that it looks the same as the outside! JT gave me a new quote within minutes and I went outside to talk to Lucas and he said it would be no problem to do that! Within four days we now have a beautiful fence with two gates and both sides of the fence are what I consider “the pretty side” 🙂 Highly recommend Regency Fence and their installers!

Jay59

7 months ago

Michael has serviced both our yards in 8 years. Dakota and Jeremy did an awesome clean meticulous install. Highly recommend.

Amber Wilk

a year ago

I had some issues with the fence falling apart 3 months after installation and again a year later. The customer service is desperately lacking. After a lot of avoidance and arguing, my fence is finally fixed again. I will use another company going forward. The initial fence install went well, it went downhill afterwards.

Lawrence Walsh

a year ago

It was very helpful as usual.

Esther Papp

a year ago

Professional,Excellent job.

Sharon Quataert

a year ago

They did a beautiful job replacing my fence.

Mark

a year ago

I picked up some temporary fencing from them for a job very pleasant to work with the owner and his daughter very nice people would highly recommend this business

Christine Lupiani

a year ago

The owner Mike was on premises all day, then his foreman Tom and another worker came by to wrap things up with the original crew. They finished this huge fence in one day. Everyone was professional and knew what they were doing. Excellent care with my property. Mike gave clear explanations when I had a question. I will definitely be calling on them for our next fencing project. Material is high quality.