Family Fence Factory in Muskegon, Michigan 49442

Family Fence Factory

1360 E Laketon Ave, Muskegon, MI 49442

4.5 (49 reviews)

Overview:
Family Fence Factory is a fence contractor located in Muskegon, MI. They specialize in providing high-quality fencing solutions, craftsmanship in custom designs, and excellent customer service.

Services Provided:
– Fence installation
– Custom fencing solutions
– Craftsmanship in various outdoor products (including picnic tables and playsets)
– Customer service and consultative guidance

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (231) 865-7711
Website: www.familyfencefactory.com

Customer Reviews and Sentiment:
Google Reviews: 4.5 stars based on 49 reviews.

Positive feedback emphasizes the company’s outstanding communication, craftsmanship, and friendly customer support. Customers expressed satisfaction with the picnic tables, fences, and overall service.

Examples of positive reviews include:
“Outstanding communication, beautiful craftsmanship, and great prices!” – Melissa Blanchard
“Great place. Honest and friendly service.” – Tammy Keck
“Extremely nice and worked in an organized way as to not make large messes.” – Leann DeFrang

However, there was a complaint regarding a lack of response to additional inquiries, which affected customer satisfaction.

Negative Sentiment:
“I called a couple of times to have some else done. I never got a response.” – Connie Johnson

Review Summary:
Positive Sentiments: Excellent craftsmanship, great communication, friendly and knowledgeable staff, quick response times, and effective cleanup.
Negative Sentiments: Issues with follow-up communication and responsiveness after the initial service.

Additional Ratings:
BirdEye: 4.5 stars based on 49 reviews, indicating strong overall customer satisfaction.
Total Lead Smart Rating: 8.4/10, based on the positive reviews and craftsmanship services offered, tempered by a few reports of communication issues.

Conclusion:
Family Fence Factory appears to be a reliable choice for fencing needs in Muskegon, MI, known for their quality craftsmanship and customer service. However, prospective customers should be aware of occasional communication challenges when making inquiries.

Member Since July 2024

Listing Id 140793

Contact Info

1360 E Laketon Ave, Muskegon, MI 49442
(231) 865-7711
Lead Smart Rating :
8.4/10.0

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1360 E Laketon Ave, Muskegon, MI 49442

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Reviews

Connie Johnson

3 weeks ago

The fence that they put up is fine. I’m really satisfied with that but I called a couple of times to have some else done. I never got a response, but the Fence is nice.

Melissa Blanchard

5 months ago

Outstanding communication, beautiful craftsmanship, and great prices!

Curtis Botsford

10 months ago

Everyone that I’ve spoken with at the family fence factory knowledgeable helpful.

LISA BUSH

a year ago

Drove by this place so many times intending to stop. Finally stopped in, and WOW. We’d been looking for a large family picnic table, and this was the place! They even went out of their way to get us a table the evening before the holiday. Amazing customer service. We’re going back for fence, gazebos, and a play house.

Tammy Keck

a year ago

Great place. Honest and friendly service . Excited to get our new steps.

Sandra Eaton

a year ago

It’s the week of 4th of July and I had just got our pool up and running/clean enough to swim in. We had just bought our house and the previous owners didn’t leave anything for us to get in and out of our pool. I messaged Mark after I found a set of deck stairs on Facebook marketplace. They were quick to respond and when I went to pick up the stairs they loaded them and strapped them down for me! Not only that but the stairs are so sturdy! We were worried about buying or building steps that would fall apart quickly due to the amount of usage they’ll be getting, but I can tell these are going to last a very long time. The employees were so polite and helpful. I will definitely be going back in the future.

Morse & Morgan Michael

a year ago

We are thrilled with our playset for our business! The kiddos love it! Thank you!

James O'Brien

a year ago

We bought a small carpet ball table for our youth room and it is fantastic! Great hand built quality and an extremely fair price.

Leann DeFrang

a year ago

From the time we had gotten ahold of FFF they had emailed and been very prompt with estimates and available dates. We chose our selection and two weeks later we had our fence installed. The gentleman that installed our fence were extremely nice and worked in an organized way as to not make large messes. They did a fantastic job and cleaned up really well too! They are responsible in their pricing and wonderful company to work with!

Jennifer

a year ago

Highly recommend them for anything fence related. The quality is top notch.