Overview:
Superior Fence & Rail is a highly-rated fence contractor located in Kalamazoo, MI. Known for its exceptional customer service and quality installation, the company specializes in a range of fencing solutions including wooden, vinyl, and custom designs.
Services Provided:
– Fence installation
– Fence repair
– Custom fencing solutions
– Residential fencing
– Commercial fencing
Contact Information:
Phone: (269) 244-3977
Website: https://www.superiorfenceandrail.com/southwest-michigan/?utm_source=GMB&utm_medium=location&utm_campaign=SFR-Southwest-Michigan-GMB&utm_content=url-7-6-22
Customer Reviews and Sentiment:
Superior Fence & Rail has an outstanding Google Reviews score of 5.0 stars based on 239 reviews, reflecting strong customer satisfaction.
Positive feedback emphasizes the professionalism, friendliness, and efficiency of the installation teams. Customers frequently note the team’s willingness to go the extra mile, thorough clean-up, and high-quality workmanship.
Examples of positive reviews include:
“Great experience with the team… professional, respectful, and highly knowledgeable.” – Kim Maystead
“Fixed our fence very promptly… fast, friendly, and excellent service.” – Yvette Sackett
“Knowledgable installers, very friendly and… everything was cleaned up when done.” – Dave Monroe
A negative sentiment arises from an instance of poor follow-up communication regarding product options, which resulted in the reviewer taking their business elsewhere.
Example of a negative review:
“Lack of follow-up is terrible… I gave up.” – terrin B
Review Summary:
Positive Sentiments: Exceptional customer service, skilled installation teams, high-quality materials, clean and tidy job completion, friendly communication.
Negative Sentiments: Occasional communication issues and delays in follow-up on inquiries.
Additional Ratings:
BirdEye: 5.0 stars based on 239 reviews, consistently highlighting the positive experiences.
Total Lead Smart Rating: 8.7/10. This rating is based on the overwhelmingly positive customer feedback combined with the noted communication issues impacting customer service experiences.
Conclusion:
Superior Fence & Rail stands out as an excellent choice for fencing solutions in Kalamazoo, MI, praised for their dedicated service and high-quality installations. However, potential clients should be mindful of occasional communication hiccups that some customers have experienced.
Member Since July 2024
Listing Id 139029