Overview:
Fallston Fence is a reputable fencing contractor located in Bel Air, Maryland. The company specializes in the installation of various types of fences, including aluminum and vinyl options, and is known for its commitment to quality and customer satisfaction.
Services Provided:
– Fence installation (aluminum, vinyl)
– Free estimates
– Customer support and communication
– Cleaning up post-installation
Timings:
Monday to Friday 9 AM to 5 PM
Closed on weekends
Contact Information:
Phone: (410) 698-6846
Website: https://fallstonfence.com/
Customer Reviews and Sentiment:
Fallston Fence has maintained a positive reputation with a rating of 4.5 stars based on 36 reviews across various platforms.
Positive feedback emphasizes the company’s quick and professional service, high-quality materials, and effective communication during the installation process. Customers frequently commend the respectful and knowledgeable staff.
Examples of positive reviews include:
“Fallston Fence did a fantastic job installing our 54″ aluminum fence… I couldn’t have asked for a better experience.” – M J
“We are very pleased with the quick work and clean area after installation.” – Pamela U
“Great experience from estimate to install. Highly recommend.” – Deb Dawson
In contrast, negative feedback has highlighted issues with customer service and follow-up after the installation, particularly regarding installation errors and inadequate communication.
Examples of negative reviews include:
“They installed the gates backwards… we reached out to get them to correct and they ghosted us.” – Anthony Lingerman
“The sales guy literally emailed me… ‘Call during business hours’. No attempt to help or provide service.” – Christina Graber
Review Summary:
Positive Sentiments: Quality workmanship, fast installation, professional staff, thorough communication, good cleanup.
Negative Sentiments: Issues with customer service, incorrect installation, lack of email support.
Additional Ratings:
BirdEye: 4.5 stars based on 36 reviews, reflecting overall customer satisfaction with some noted concerns.
Total Lead Smart Rating: 7.5/10
This rating reflects the overall positive sentiment from most customers about the quality and professionalism of the services provided, tempered by the notable instances of customer dissatisfaction and communication issues.
Conclusion:
Fallston Fence is regarded as a reliable option for fencing installation in Bel Air, MD, characterized by efficient service and high-quality materials. However, prospective customers should consider the mixed feedback, particularly concerning customer service and installation accuracy, before making a final choice.
Member Since July 2024
Listing Id 135341