Overview:
Fence Factory Family is a reputable fence contractor located in Woodstock, IL. They specialize in fence installation and offer customized designs to meet the needs of their clients. The company has garnered a range of customer feedback reflecting their quality of service and craftsmanship.
Services Provided:
– Fence installation
– Custom designs
– Consultation for fence types and benefits
– Quality craftsmanship
Timings:
Monday to Saturday 8 AM to 6 PM
Closed on Sundays.
Contact Information:
Phone: (847) 287-6164
Website: http://www.fencefactoryfamily.com/
Customer Reviews and Sentiment:
Fence Factory Family has a mixed bag of reviews, with a Google rating of 3.7 stars based on 38 reviews.
Positive feedback highlights their excellent craftsmanship, quality of work, friendly service, and effective communication. Customers have particularly appreciated the helpfulness of their staff throughout the whole process.
Examples of positive reviews include:
“Great service and quality of work. Couldn’t have asked for anything more.” – Tom Schultz
“Excellent craftsmanship on the arbor and the construction of the fence.” – Tom Hoffman
“We would definitely highly recommend Fence Factory Family!” – Susan Mensing
The negative sentiment primarily revolves around communication issues and delays in revisions or follow-ups. One customer explicitly mentioned frustration with a lack of response after an estimate request.
Examples of negative reviews include:
“A few weeks went by and nothing. Asked again and was ignored.” – Taylor Wilson
Review Summary:
Positive Sentiments: High-quality workmanship, friendly and helpful service, effective communication, and timely project completion.
Negative Sentiments: Issues with communication, delays in providing estimates, and follow-up concerns.
Additional Ratings:
BirdEye: 3.7 stars based on 38 reviews, indicating a similar trend of customer satisfaction although with significant concerns raised.
Total Lead Smart Rating: 6.5/10
This rating reflects a generally positive customer experience but is tempered by noted communication issues and a few dissatisfied customers.
Conclusion:
Fence Factory Family appears to be a solid choice for fencing needs in Woodstock, IL, with strong recommendations from many customers for their quality and craftsmanship. However, potential clients should be aware of some communication hiccups and ensure clear expectations are set prior to engaging their services.
Member Since July 2024
Listing Id 144718