Rockford Fence in Rockford, Illinois 61102

Rockford Fence

212 Westmoreland Ave, Rockford, IL 61102

3.5 (17 reviews)

Overview:
Rockford Fence is a fence contractor based in Rockford, IL, known for providing various fencing solutions. The company is located at 212 Westmoreland Ave, Rockford, IL 61102.

Services Provided:
– Fence installation
– Fence replacement
– Privacy fencing
– Custom gates

Timings:
Monday to Friday 8 AM to 5 PM
Closed on Saturdays and Sundays.

Contact Information:
Phone: (815) 393-6125
Website: https://www.rockfordfence.net/

Customer Reviews and Sentiment:
Rockford Fence has received mixed reviews across various platforms:
Google Reviews: 3.5 stars based on 17 reviews.

Positive feedback highlights the quality of the fences installed and the professionalism of the crew. Customers have noted timely completion of projects and satisfactory communication during the installation process.

Examples of positive reviews include:
“Awesome work done by Rockford Fence. Chase was great to work with & I’m very happy with the final product!” – Kayli Reed
“Very professional crew and quick fence install. The fence looks amazing!” – J P
“We just had a privacy fence installed and it is terrific!” – Sandra Strommer

On the other hand, some customers expressed frustration regarding communication issues and project delays. Complaints included unresponsiveness from sales staff and unsatisfactory customer service.

Examples of negative reviews include:
“Unresponsive, uncommunicative, never showed up when they said they would.” – Sydnie Smith
“I’ve called 6 different times and left messages for the sales guy with no response.” – Josh Orlikowski

Review Summary:
Positive Sentiments: High-quality fencing, professional installation, timely service, friendly staff.
Negative Sentiments: Issues with communication, unresponsiveness, and delays in service.

Additional Ratings:
BirdEye: 3.5 stars based on 17 reviews, reflecting a similar trend of customer satisfaction mixed with notable customer service concerns.
Better Business Bureau (BBB): The business has a profile but is not accredited, with a BBB rating of NR (No Rating). No complaints reported in the last three years.
Total Lead Smart Rating: 6.2/10. This rating is based on customer satisfaction and service quality, with significant positive feedback tempered by ongoing communication issues.

Conclusion:
Rockford Fence provides reliable fencing solutions in Rockford, IL, noted for their quality workmanship and professional installation. However, potential customers should be aware of the mixed reviews and communication issues before choosing their services.

Member Since July 2024

Listing Id 142552

Contact Info

212 Westmoreland Ave, Rockford, IL 61102
(815) 393-6125
Lead Smart Rating :
6.2/10.0

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212 Westmoreland Ave, Rockford, IL 61102

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Reviews

Kayli Reed

4 weeks ago

Awesome work done by Rockford Fence. Chase was great to work with & I’m very happy with the final product & so is my pup! Thank you!

Doug Sterner

10 months ago

They replaced almost all of my fence on-time and professionally. will have them come back again when needed

J P

a year ago

Very professional crew and quick fence install. Was very nervous about the whole process but the fence looks amazing and the crew was very professional and explained everything they were doing and made sure I didn’t have any concerns. HIGHLY recommend and would use again if my family ever moves. Thank you!

John Roubissoff

a year ago

The work is excellent, Pricing seems to bve in line with everyone else. Getting ahold of salesman…..sometime challenging but if you call the office it is resolved. I would continue using them.

Sydnie Smith

3 years ago

Unresponsive, uncommunicative, never showed up when they said they would. Had to continually call/email. Currently have my fence in place but no gate. The fence is good quality so no complaints on quality but I’ve been waiting for the gate for 2 weeks now with the date pushed back twice and still no answer. Would not use again.

Josh Orlikowski

3 years ago

Called 6 different times and left messages for the sales guy. They can’t even get the sales guy to call me back after they installed my fence. I wanted to change some things up on my gate. I would of thought being a existing customer they would have took the time to call me back. Im so discussed with the company and will never use them again! !!!PLEASE CALL SOMEONE ELSE!!!

Sandra Strommer

3 years ago

We just had a privacy fence installed and it is terrific! Better than I thought it was going to be. All of the guys that work for them are great! Thanks Sandy and Dave

Judy s

4 years ago

Very hateful and aggressive manager, I asked them to let me know when they would be using my property to install a fence for my neighbors, all I would get were threats, All woman and seniors, please beware. This company has a serious problem hiring good honest people.

Lori Parker (Rottie)

4 years ago

Another outstanding job!!! Several yrs ago had our front yard fenced by Rkfd Fence. Now had them fence in our lake and the job was once again top notch.Living out in country is great but now even better with our all our acres fenced.

Pamela Purl

5 years ago

Great people awesome job