The railing factory in Jacksonville-FL, Florida 32208

The railing factory

1910 Bassett Rd, Jacksonville, FL 32208

3.8 (13 reviews)

Overview:
The Railing Factory, located in Jacksonville, FL, specializes in fence contracting services. With a focus on vinyl and aluminum fencing, they have built a reputation for quality installations and customer service.

Services Provided:
– Vinyl fencing installation
– Aluminum fencing supplies
– Quality customer service
– Professional installation crew

Timings:
Monday to Saturday 9 AM to 5 PM
Closed on Sundays

Contact Information:
Phone: (904) 378-8040

Customer Reviews and Sentiment:
The Railing Factory has garnered mixed reviews across different platforms:
– Google Reviews: 3.8 stars based on 13 reviews.

Positive feedback highlights their excellent customer service, timely delivery of materials, and quality installations. Customers have praised the professionalism of the crew and the overall satisfaction with the product.

Examples of positive reviews include:
“Great service & customer service support, professional installation crew.” – Lee Tilka
“Jimmy and his crew did an outstanding job. Price was good and the fence looks great!” – Emily Jones
“Jimmy answered all of my questions. Gave me a very reasonable quote.” – Barbara Timmons

However, dissatisfaction has also been expressed regarding customer service, particularly in terms of responsiveness to repairs and complaints.

Examples of negative reviews include:
“They won’t travel the distance to my house to repair the gate that’s broken.” – Robert Brubaker
“Called the contractor Jimmy, only to get a rude answer on how it was not his responsibility.” – Joe Gonzalez

Review Summary:
Positive Sentiments: Professional installation, excellent customer service, timely and accurate orders, quality products.
Negative Sentiments: Poor response to repair requests, unsatisfactory customer service in handling complaints.

Additional Ratings:
BirdEye: 3.8 stars based on 13 reviews, indicating a mix of satisfaction and concerns regarding service quality.
Total Lead Smart Rating: 6.5/10. This rating reflects a decent level of customer satisfaction, tempered by significant criticisms regarding customer service and responsiveness.

Conclusion:
The Railing Factory is a reasonable option for fencing needs in Jacksonville, FL, well-regarded for their installation quality and product offerings. Nevertheless, potential customers may want to consider the mixed feedback regarding customer service before proceeding with their services.

Member Since July 2024

Listing Id 138863

Contact Info

1910 Bassett Rd, Jacksonville, FL 32208
(904) 378-8040
Lead Smart Rating :
6.5/10.0

Get A Quote Claim

Listing location

1910 Bassett Rd, Jacksonville, FL 32208

Get Direction

Reviews

Gene Cogburn

8 months ago

Excellent customer service and vynil fencing supplier.

Jonathan Haney

a year ago

I’ve been getting vinyl and aluminum material from these guys for a couple years now. They used to have some problems, but those problems are eliminated now. Orders are always accurate, always ready in the time frame they say it will be, often times sooner.

Robert Brubaker

2 years ago

They won’t travel the distance to my house to repair the gate that’s broken. Their the ones who installed said fence and gate. What great customer service.

Lee Tilka

5 years ago

Great service & customer service support, professional installation crew and a quality product. Looking for a new fence what more could you ask for, give Jimmy Jones and The Railing Company team a call

Barbara Timmons

5 years ago

Jimmy Jones and his crew did an amazing job on installing my fence. Jimmy answered all of my questions. Gave me a very reasonable quote. Was on time the day of install and even installed it in one day. If you’re looking to add a fence to your yard The Railing Factory is the one you need to call.

Sabrina Lee

5 years ago

Jimmy Jones and crew did an amazing job!! Best price and quality!!

Michele Aviles

5 years ago

The Railing Factory did an awesome job with our new vinyl fence. They were at the house at the time they said and had the new fence installed that day. They cleaned up everything and hauled away the old fencing. We live on the corner of the neighborhood and our new fence makes it look fantastic! Great service and price! Many of our neighbors ask who installed our fence because it looks so nice. Thank you so much!

Emily Jones

5 years ago

Jimmy and his crew did an outstanding job. Price was good and the fence looks great!

Joe Gonzalez

5 years ago

Cheap is not always the best option. Had my fence installed, only to find out one of my sprinkler was stuck underneath the post. Called the contractor Jimmy, only to get a rude answer on how it was not his responsibility and my fault. I would have given him a better rating if he’d answer the question I an appropriate manner even if it were my responsibility. Costumer service crucial when dealing with people.

Maribel Hernandez

5 years ago

Had a pleasant experience working with Jimmy. The staff was professional and worked with me. They completed the fence and were very flexible with adjustments I wanted to make. Price was very reasonable.