Superior Fence & Rail in Springdale, Arkansas 72764

Superior Fence & Rail

1215 Esi Dr A, Springdale, AR 72764

4.6 (156 reviews)

Overview:
Superior Fence & Rail is a premier fence contractor located in Springdale, Arkansas. The company specializes in providing high-quality fence installation services, including a variety of materials and styles to meet customer needs.

Services Provided:
– Fence installation
– Custom fencing solutions
– Aluminum fencing
– Vinyl fencing
– Chain link fencing

Timings:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (479) 439-1940
Website: https://www.superiorfenceandrail.com/arkansas/?utm_source=GMB&utm_medium=location&utm_campaign=SFR-arkansas-GMB&utm_content=main-10-12-2021

Customer Reviews and Sentiment:
Superior Fence & Rail has received a mix of reviews, reflecting both customer satisfaction and some concerns regarding post-installation service.

Google Reviews: 4.6 stars based on 156 reviews.

Positive feedback underscores the quality of the fence installation and the professionalism of the staff. Customers have praised the craftsmanship and timely completion of projects.

Examples of positive reviews include:
“My new fence looks great! It’s exactly what I was hoping for. Great customer service and friendly workers.” – Dana Finne
“Our fence turned out amazing… They definitely took pride in their work.” – Eric Elkins

On the other hand, some customers have expressed frustration about communication and unresolved issues after installation.

Examples of negative reviews include:
“Day 2 and no one has shown up. Typical. Take your money and then ignore you.” – Susan Cole
“To say I’m highly disappointed in the customer service I have received after install is an understatement.” – Ingrid Pathik

Review Summary:
Positive Sentiments: High-quality installations, friendly and professional staff, attention to detail, and great customer service.
Negative Sentiments: Poor communication after installation, unresolved service issues, and difficulty in reaching customer support.

Additional Ratings:
BirdEye: 4.6 stars based on 156 reviews, aligning with the trend of general satisfaction while highlighting some service issues.
Total Lead Smart Rating: 7.5/10. This rating reflects the overall high quality of work and satisfied customers but takes into account the notable complaints regarding post-service communication and issues.

Conclusion:
Superior Fence & Rail is a solid choice for those seeking fence installation services in Springdale, AR, recognized for their quality work and professionalism. However, potential customers should be aware of some mixed reviews and communication issues reported after the installation process before making a decision.

Member Since July 2024

Listing Id 143514

Contact Info

1215 Esi Dr A, Springdale, AR 72764
(479) 439-1940
Lead Smart Rating :
7.5/10.0

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Listing location

1215 Esi Dr A, Springdale, AR 72764

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Reviews

J B

a week ago

Didn’t answer the phone or call me back.

Dana Finne

3 weeks ago

My new fence looks great! It’s exactly what I was hoping for. Great customer service and friendly workers.

Kenneth Hixson

a month ago

Superior built a combination black powder coated aluminum and black vinyl coated chain link fence. Approximately 200’. They did an excellent job. I would hire them again.

cynthia Josephson

a month ago

Special thanks to Gabby for the communication as a customer. She is outstanding if there are any concerns. The vinyl fence installers Elmer, Elias and Arturo were very good and will provide you a beautiful level fence. Very happy to share this experience with others.

Susan Cole

a month ago

My fence looks great. I really love all of it, but I hate the 12 foot driving gate. It hasn’t worked since it was installed and hopefully today on their second trip out it will be fixed (haven’t made it here yet). It won’t open or close 99% of the time and this fence was a huge expense for us. Day 2 and no one has shown up. Typical. Take your money and then ignore you.

Ingrid Pathik

a month ago

Process was great up until after instal. Unfortunately, my fence had holes in it a week after instal which to me is unacceptable after paying thousands of dollars. I have been calling them for over a month and have not been able to reach them or get someone to come out and check it as per my warrantee. To say I’m highly disappointed in the customer service I have received after install is an understatement. Will NOT be recommending them after this.

Big Joe

a month ago

Great experience overall! Highly recommend

Eric Elkins

a month ago

Our fence turned out amazing. My wife and I would like to brag on the crew/s that installed our fence. At one instance on day one there were four trucks here in the afternoon with 2-3 workers per truck all helping on our fence installation. They definitely took pride in their work. After tearing down and removing our existing fence, they started staging new lumber immediately. During the installation, they took the time to use levels to make sure boards were as level as possible. Our terrain is not perfectly flat. They made sure poles were straight. They cut the tops off posts in order to make them uniform. They were really mindful of cleaning up after themselves before they left for the day. They were very friendly and professional. They asked you questions and made sure certain installations had your input. (i.e.- gate hardware placement) Because of the crews/s, competitive pricing, and the overall quality and look of our completed fence, I’ll recommend Superior Fence whenever asked about our fence. We had and continue to have our neighbors stop and compliment our new fence.

Ken Holland

a month ago

We recently had a 6’ aluminum fence installed on our property. From the initial meeting with Dean, our sales representative, to the final installation of the fence, the experience has been outstanding. Dean answered all of our questions and prepared a firm estimate. The installation crew worked efficiently and tenaciously to get the job done. We are very happy with the entire process and highly recommend Superior Fence company.

Ammon Hepworth

a month ago

Superior Fence built an excellent fence for a fair price. I was impressed how quickly it was built.