American Fence Co

Overview:
American Fence Co is a fence contractor located in Tucson, AZ. They provide a variety of fencing services and are noted for their customer service and diverse offerings in the fencing industry.

Services Provided:
– Fence installation
– Fence repair
– Customer service

Timings:
Monday to Saturday 9 AM to 5 PM
Closed on Sundays.

Contact Information:
Phone: (520) 746-1400
Website: www.americanfence.com

Customer Reviews and Sentiment:
American Fence Co has received mixed reviews across various platforms:

Google Reviews: 4.1 stars based on 42 reviews.

Positive feedback highlights the company’s great customer service and professionalism. Customers have appreciated their efficiency and helpfulness.

Examples of positive reviews include:
“Charles has been a pleasure to work with. Smart kid with a lot of hustle.” – Chris
“Great service” – XM HOMESERVICES
“Great customer service” – Juan Gradias

The negative feedback points to issues with customer service and varying levels of staff knowledge.

Examples of negative reviews include:
“Horrible customer service but then again their personalities match the area of Tucson they’re in.” – Layla Banks
“They acted like they never heard of what I was talking about.” – Fred Ybarra

Review Summary:
Positive Sentiments: Excellent customer service, helpful staff, and efficient service.
Negative Sentiments: Inconsistent customer service experiences and staff knowledge gaps.

Additional Ratings:
BirdEye: 4.1 stars based on 42 reviews, reflecting a similar trend of customer satisfaction with some critical feedback.
Total Lead Smart Rating: 7.0

This rating is based on the overall positive sentiments from many customers, but also acknowledging the complaints about customer service consistency.

Conclusion:
American Fence Co appears to be a reliable choice for fencing services in Tucson, AZ, particularly noted for their customer service and professionalism. However, potential customers should be cautious of the mixed reviews regarding customer interactions and service knowledge before making decisions.