Benoure Plumbing, Heating & Air Conditioning in Burlington-VT, Vermont 5403

Benoure Plumbing, Heating & Air Conditioning

34 Commerce Ave, South Burlington, VT 05403

4.3 (217 reviews)

Overview:
Benoure Plumbing, Heating & Air Conditioning, located in South Burlington, VT, offers a range of HVAC services, including air conditioning repair, plumbing solutions, and heating installation. With a solid reputation in the community, they focus on delivering professional and efficient service to their customers.

Services Provided:
– Air conditioning repair
– Heating installation and repair
– Plumbing services
– Ductless air conditioning unit servicing
– Emergency service

Hours of Operation:
Monday to Friday: 8 AM to 5 PM

Contact Information:
Phone: (802) 864-7156
Website: http://www.benoure.com/

Customer Reviews and Sentiment:
Benoure Plumbing, Heating & Air Conditioning has received a mix of reviews across multiple platforms:

Google Reviews: 4.3 stars based on 217 reviews.

Positive feedback highlights the company’s efficiency, professionalism, and helpful customer service. Customers have appreciated the promptness of the technicians and their ability to explain issues clearly.

Examples of positive reviews include:
“Very efficient and honest with his diagnosis.” – Aaron Whitledge
“Joe spent a lot of time inspecting, serving and cleaning… very professional, helpful, and friendly.” – Kathy S
“Tim did a great job in all respects – punctual, professional and courteous.” – Rick Peate

However, some complaints indicate long wait times for service and unsatisfactory customer service experiences.

Negative sentiments include:
“Next availability for someone to come out and give me a quote was 8+ weeks out. Don’t waste your time.” – James Vivian
“…charged us for 1.5 hrs of labor when they were only here for an hour max…” – natasha stevens

Review Summary:
Positive Sentiments: Efficient service, professional technicians, clear communication, helpful customer service.
Negative Sentiments: Long wait times for service appointments, some issues with customer service responses, and billing concerns.

Additional Ratings:
BirdEye: 4.3 stars based on 217 reviews, consistent with the positive sentiments noted.
Total Lead Smart Rating: 7.4

Conclusion:
Benoure Plumbing, Heating & Air Conditioning is a reputable HVAC service provider in South Burlington, VT, known for their professional approach and efficiency. While most customers report positive experiences, potential clients should be aware of the mixed reviews regarding wait times and service experiences before deciding to hire their services.

Member Since August 2024

Listing Id 400285

Contact Info

34 Commerce Ave, South Burlington, VT 05403
(802) 864-7156
Lead Smart Rating :
7.4/10.0

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Listing location

34 Commerce Ave, South Burlington, VT 05403

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Reviews

Aaron Whitledge

3 weeks ago

Steve showed up on a Friday afternoon and got the a/c up and running in no time! Very efficient and honest with his diagnosis.

James Vivian

4 weeks ago

Called to get a broken hot water heater replaced. Next availability for someone to come out and give me a quote was 8+ weeks out. Don’t waste your time.

Kathy S

a month ago

Joe spent a lot of time inspecting, serving and cleaning our ductless air conditioning units. He also resolved an issue with a spigot. He was very professional, helpful and friendly. Greatly appreciated his efforts!

Rick Peate

2 months ago

Installation by Tim on April 26, 2024 – Tim did a great job in all respects – punctual, professional and courteous. Thanks for the great service. Rick P

susan schifilliti

2 months ago

Prompt,courteous service Steve the service tech took time to explain the problem with furnace so I understood what they were and the process to repair. Very pleased with outcome. Highly recommend and will call again if I need service.

Deborah Peate

2 months ago

Tim installed 2 vanities and toilets and did a fantastic job! He was punctual, super organized and explained everything. Great work!

natasha stevens

2 months ago

Benoure unfortunately was a disappointment in the job performed, customer service, and cost. I had them come to do a service pre-inspection on our forced air heating unit, which was in fine condition. They charged us for an 1.5 hrs of labor when they were only here for an hour max, and then after they left the thermostat suddenly stopped working after functioning fine for 4 years and getting a thumbs up from the servicer. When I called to ask, the lady the answered told me to change the batteries despite the thermostat not having a battery at all, and having a remote sensor. She basically yelled at me and over-spoke me when I tried to discuss it and give her a model number, she said she “googled it”. What happened is that the emergency switch on the furnace switch was off, and they never even offered that as a solution just yelled at me. Overall, would not recommend.

Ana Baustin

2 months ago

Highly recommend Benoure! Everyone I worked with there was super friendly and helpful, from Grace on the phone line to squeezing me into a last-minute appointment to Steve who came out to save my boiler. Thanks all for your great service!

Maureen Leahy

3 months ago

Had a great service call from Joe today. He was polite, professional and completed the work very quickly. Job well done!! Thank you!!

Colleen Nick

3 months ago

Steve Fisher did a great job getting my heat back online. Did a nice job explaining everything to me. Very pleasant, friendly and knowledgable.