StoneBridge Heating & Air Conditioning in Tyler, Texas 75702

StoneBridge Heating & Air Conditioning

2320 E Erwin St STE C, Tyler, TX 75702

4.4 (156 reviews)

Overview:
StoneBridge Heating & Air Conditioning is an HVAC contractor located in Tyler, TX. The company provides a range of heating and cooling services, including system installation, maintenance, and repairs to ensure customer comfort year-round.

Services Provided:
– Air conditioning installation and repair
– Heating system installation and repair
– Preventive maintenance services
– Emergency repair services

Hours of Operation:
Monday to Saturday 8 AM to 6 PM

Contact Information:
Phone: (903) 405-4143
Website: https://stonebridgeac.com/

Customer Reviews and Sentiment:
StoneBridge Heating & Air Conditioning has received a mix of reviews across various platforms:
Google Reviews: 4.4 stars based on 156 reviews.

Positive feedback highlights the company’s professionalism, prompt service, and knowledgeable technicians. Examples of positive reviews include:
“Very professional our AC went out… but as soon as they came out we got everything figured out.” – Chris Johnson
“Called last week and they immediately sent someone out… He was honest and professional!!” – Tina E

However, some customers reported negative experiences, particularly concerning customer service. Examples of negative reviews include:
“Technician got very upset and aggressive, raised his voice.” – Ben Spence
“I feel deceived… I found out about the buyout when the tech called me.” – J V

Review Summary:
Positive Sentiments: Professionalism, promptness, and knowledgeable technicians.
Negative Sentiments: Issues with customer service, communication, and transparency about company changes.

Additional Ratings:
BirdEye: 4.4 stars based on 156 reviews, showing a generally favorable customer experience despite some complaints.
Total Lead Smart Rating: 7.3

Conclusion:
StoneBridge Heating & Air Conditioning appears to be a competent choice for HVAC services in Tyler, TX, noted for their promptness and professionalism. However, potential customers should remain cautious regarding communication issues and certain negative experiences shared by a portion of the clientele.

Member Since August 2024

Listing Id 455773

Contact Info

2320 E Erwin St STE C, Tyler, TX 75702
(903) 405-4143
Lead Smart Rating :
7.3/10.0

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Listing location

2320 E Erwin St STE C, Tyler, TX 75702

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Reviews

Kiyoshi Kakuda

2 days ago

Everything went well Thanks

Ben Spence

2 weeks ago

I’ve been a customer for several years called today to ask some questions about my unit and options for the future. Technician got very upset and aggressive, raised his voice. Not appropriate response to a homeowner and recurrent customer trying to understand options with expensive equipment from the installer

David Mathews

4 weeks ago

As always a great experience

Chris Johnson

a month ago

Very professional our AC went out about 3 days before calling them (wish we would have called them sooner) but as soon as they came out we got everything figured out and two days later we where good with a new AC and wife is happy. Only reason it took 2 days is because they had to order our AC because we have a 3 phase in sure if it was a easier install it would have been same day service we definitely will call them for any further services

Randy Nixon

a month ago

Knowledgeable technician.

J V

a month ago

I kind of feel deceived. When I made an appointment to have my ac serviced there was no disclosure that Stonebridge was brought out by CWoods. The last time I used CWoods it seems like I was taken for a ride when my ac went out shortly after getting it serviced. I found out about the buyout when the tech called me & the caller id said “CWoods” but the pre-arrival text said “StoneBridge”. Why would you change the caller id name & leave the logo of the old company on the text? I will not be happy if my ac goes out this summer & have to pay extra money I don’t have.

Tina E

a month ago

Called last week and they immediately sent someone out to my house.Called this time same thing they were very Quick to send someone out. He was honest and professional!! Thank you!!This is the second review I just added on. Need a.c friendly and trustworthy call Stone Bridge!!

Linda Allaire

a month ago

Very professional and fast

Lacey Russell

a month ago

Gabriel was very professional and knowledgable.

Douglas Crawford

2 months ago

May, 2024: Have continued [almost] annual check-ups up to now … Bernard was nice enough to mention the annual maintenance plan: good value for the money. AND, of course, he was out to my house within 2 hours of my request call! June, 2020: Replaced our 19-year-old Lenox with a lifetime-warranteed AMANA … again, great job! 2019(?): Less than 3 hours from initial call to completed AC repair (fan motor replaced) on a SUNDAY!!! THANK YOU, PAUL and the other Stonebridge folks!!!