Innovative Air Solutions

Judith Smith

2 weeks ago

Ben returned to our house this morning, again on perfect time, same as his first visit several weeks ago. His goal was to perform a leak search on our AC system, fix it, and add refrigerate. Unfortunately the leak is on the evaporator coils (16 years old) and cannot be patched. Ben will check availability and cost of a new coil so that we can decide whether to buy a new system or get new coils and “hope for the best” for another 16 years! 🙃😬 Also, we had heard of the MERV Grille Mount Filtration filter and wanted to get one for our house. Ben brought one and put it our grille. Excited to see it work and especially not having to change filters every month. Thank you, Ben, for your careful attention to all our questions and concerns today!!

Sarah Cratty

4 weeks ago

My husband and I had the pleasure of meeting Jana Bruce. She was extremely nice and informative! She explained everything in detail and made sure that we understood (mostly me, my husband understood everything). She was also very friendly, introduced herself not only to us but our dogs too! Got them to stop barking. She didn’t just try to sell us something and go. We shared a few stories and had a few laughs all while going over everything. When it came time to apply for financing we were having email/tech problems but she continuously called multiple numbers to make sure everything was going right for us. We couldn’t move forward without the email before she left but even after she left she kept calling her boss and the financing place to make sure it worked out and then contacted us to let us know and was still helping us out even after she left. She was very professional and yet so friendly. Glad we dealt with her and happy to be able to call her again for anything in the future!

Nikki Gentry

a month ago

Johnny was professional and thorough. It was an encounter I didn’t know I needed.

Belinda Giarratano

a month ago

Innovative Air Solutions is my new go to for all heating/air conditioning needs. The phone is answered by Rachel. She is thoughtful and thorough with her questions. Before a serviceman arrives, I receive a text telling me who is coming and some information on his expertise. Several months ago was the first time I called IAS, they sent Parker. He identified the issue immediately and had everything up and running in no time. He was kind and personable and really good at his job. Last week, I called them again with an unrelated issue. Chris came. He also quickly identified the problem. Then, I talked with him about air quality. He took pictures of the internal parts of my unit (yuck) and discussed a few ways to eliminate the contamination. Today, he returned to install a device to clean the air ducts and clean the air. He knows his stuff. He is a really nice guy. The air smells fresher already.

Muqarrab Khan

a month ago

Wonderful job was done

That Guy

a month ago

I’ve had them plenty of times come out here. Over the years their customer service hasn’t gotten worse and worse. At least the repair men I’ve been getting. This last time they came out, opened my ac unit, saw nothing to diagnose wrong. It was originally just turning on and off. Since there was nothing to be fixed I told him he could leave. Paid 150+ just to have the guy open it and it magically work right after. I found out later they claimed I rushed him out and he “couldn’t perform a proper diagnosis.” I believe this was all a bad experience and hopefully a one time thing. The AC repair man him self was great.

Ryan Anderson

a month ago

We just had Jana Bruce come out to our mother’s home to review options for her AC system. She was by far the most personable and thorough rep I have met. I flip houses on the side and we have used innovative before in the past. But, this being for my mother’s home I knew i could trust them. Jana had a great personality and was very knowledgeable about the companies equipment and pricing options. Would highly recommend asking for Jana at your next AC needs.

Daniel Read

2 months ago

Used Innovative for my New Home construction. At first they were very responsive and helpful. Mid install they failed to glue the pipes from the dehumidifier to drain thus draining water all down where I had to cut out a wall to find out what the issue was. 1 month after living the downstairs unit kept icing up and pouring condensate onto floor. Took two separate call outs to get them to resolve the issue which was unit undercharged. I texted and called to purchase Filters(uncommon) that were only sold by Lennox. They said ok but never got back with me. I had to use my own HCFC Cert to create a account with Lennox and get my own. Even tho I made them install a half ton extra it still runs 100% in july and august which indicates the whole system is undersized. As it ages it will only get less efficient. Chris was very helpful. Just once there was no big money to be made off me that simply ignored any contact or messages from me. Update 5/8/2024: we tried to hunt down why the upstairs unit kept losing freon all last year. Its heating up again and the freon is gone. Junk Install, Garbage Lennox Units.

Tonie Hickmen

2 months ago

Excellent customer service!!! I love Ben he was my service guy very professional!! I will definitely recommend innovative air solutions

Aubrey Hale

2 months ago

Use them for all our houses that we flip to service or install new units. Jana Bruce is really helpful and personable. Just a great person to assist us in anything we ask for!