Bruce Thornton Air Conditioning in Lubbock, Texas 79404

Bruce Thornton Air Conditioning

128 Slaton Rd, Lubbock, TX 79404

4.7 (483 reviews)

Overview:
Bruce Thornton Air Conditioning (BTAC) is a leading HVAC contractor located in Lubbock, TX. With a commitment to customer satisfaction, the company provides a range of heating, ventilation, and air conditioning services, catering to both residential and commercial clients.

Services Provided:
– Air conditioning installation and repair
– HVAC maintenance
– Customer service
– Commercial HVAC services

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (806) 606-6218
Website: https://btacinc.com/?utm_campaign=gmb

Customer Reviews and Sentiment:
Bruce Thornton Air Conditioning has garnered high praise, reflected in their Google Reviews rating of 4.7 stars based on 483 reviews.

Positive feedback highlights the company’s exceptional customer service, professionalism, and efficiency. Customers appreciate the competent technicians and timely responses to service requests.

Examples of positive reviews include:
“John C went above and beyond to help us with our AC.” – Cherise Lansford
“The customer service and installation were exemplary.” – David Boyer
“BTAC has been amazing… their customer service is above and beyond.” – Autumn Winstead

There were no significant negative reviews, indicating overall customer satisfaction.

Review Summary:
Positive Sentiments: Outstanding customer service, professional and friendly technicians, timely and thorough service, high-quality installations.
Negative Sentiments: None reported.

Additional Ratings:
BirdEye: 4.7 stars based on 483 reviews, aligning with the positive experiences detailed in customer feedback.
Better Business Bureau (BBB): The business is accredited with a BBB rating of A+, showcasing reliable service standards.

Total Lead Smart Rating: 9.2

Conclusion:
Bruce Thornton Air Conditioning stands out as a reliable HVAC contractor in Lubbock, TX, noted for their exceptional customer service and professionalism. With overwhelmingly positive reviews and a high level of customer satisfaction, BTAC is a recommended choice for HVAC needs in the area.

Member Since August 2024

Listing Id 428470

Contact Info

128 Slaton Rd, Lubbock, TX 79404
(806) 606-6218
Lead Smart Rating :
9.2/10.0

Get A Quote Claim

Listing location

128 Slaton Rd, Lubbock, TX 79404

Get Direction

Reviews

Cherise Lansford

a day ago

We had a wonderful experience with BTAC. Our technician (John C) went above and beyond to help us with our AC. He was hard working, honest, and friendly! I can’t say enough about him and how awesome he was! Thanks John!

Michael Byrne

2 weeks ago

BTAC took me on as a customer and took care of me and only a few days. They did what they said they would do and did a good job. Jeremy was the technician they sent and he was a very professional The whole time and didn’t spend any extra time doing what he had to do. I was very happy with my experience with BTAC.

David Boyer

a month ago

Matt H and Mark B were both extremely helpful in replacing my daughter’s split HVAC unit. She depends on remote access and this new one even empowers her with voice control to operate her unit and make environmental adjustments. Don’t take the little things for granted, because you might not have them someday. Customer service and installation were exemplary. A+++

Timothy Behnken

a month ago

We’ve used Bruce Thorton for our restaurant alot. They always come through. Everytime

Scott Campbell

a month ago

Great service!

Autumn Winstead

a month ago

BTAC has been amazing! Any time I have an issue in the restaurant I work at, BTAC has been there. Josh, David and the technicians have all been so helpful, timely and thorough with each and every job they have done for us. Josh and David will come by the restaurant just to follow up with any work that has been done, or even just to say hi! Their customer service is above and beyond. Their technicians do such an amazing job that I have even discussed getting them to do some major work on my own home. Thank you to Josh, David and their team for all you do! Had to add a side note: A huge shout out to Adam and Jerry on all their hard work and taking care of our restaurant. Adam & Jerry have been here each and everytime we have needed them. They troubleshoot problems, get parts ordered and get issues fixed quickly and accurately.

Rebecca Mendoza

2 months ago

Couldn’t complain if I wanted to! Great company, super friendly!

Kristan Miranda

2 months ago

We had gotten 5 estimates to replace our AC and Michael at BTAC came out the cheapest! They got us scheduled within a few days to replace it and not only that Jesse and Kaylon were amazing and got it installed quickly!

Vada Barton

3 months ago

I want to thank KAYLON LININGER AND MARK G. for doing a great job putting in our new unit they were very nice and polite . They are great workers thank you BTAC.

amanda coker

3 months ago

Kaylan and his team did a fantastic job installing my moms ac unit