Mountain Star Heating & Cooling, LLC

Overview:
Mountain Star Heating & Cooling, LLC is a reputable HVAC contractor located in El Paso, TX. The company specializes in heating and air conditioning services, offering installation, repair, and maintenance to ensure optimal climate control for their clients.

Services Provided:
– HVAC installation
– Air conditioning services
– Heating system services
– Maintenance and repair
– Customer service support

Hours of Operation:
Monday to Saturday: 8 AM to 6 PM

Contact Information:
Phone: (915) 562-0033
Website: http://www.mtnstarhvac.com/

Customer Reviews and Sentiment:
Mountain Star Heating & Cooling, LLC has received positive reviews overall, with a rating of 4.5 stars based on 33 reviews.

Positive feedback highlights the company’s professionalism, knowledgeable technicians, and exceptional customer service. Customers have specifically praised the quality of work during installations and maintenance, as well as the reliability of the staff.

Examples of positive reviews include:
“Excellent service from the quote process through the installation…” – Alfredo Lopez
“The technicians that come to service my AC and heater are always professional…” – Linda Cooper
“Paul has a great crew and they do exceptional work.” – adelina jimenez

The negative sentiment in reviews originates from communication issues, particularly the lack of responsiveness noted by some customers.

Example of a negative review:
“I emailed them but nope no one hasn’t responded back yet…” – Jrs 341

Review Summary:
Positive Sentiments: Professionalism, knowledgeable staff, exceptional customer service, smooth installation process, and high-quality work.
Negative Sentiments: Communication issues related to responsiveness.

Additional Ratings:
BirdEye: 4.5 stars based on 33 reviews, consistent with overall customer satisfaction.

Total Lead Smart Rating: 7.5

Conclusion:
Mountain Star Heating & Cooling, LLC appears to be a reliable choice for HVAC services in El Paso, TX, particularly recognized for their professionalism and high-quality work. However, potential customers should consider the occasional communication issues before making a decision.