R & M Climate Control Service Experts

Overview:
R & M Climate Control Service Experts is an HVAC contractor located in Knoxville, TN. The company specializes in heating, ventilation, and air conditioning services, providing thorough evaluations, installations, and repairs.

Services Provided:
– HVAC installation
– HVAC repairs
– Geothermal unit evaluations
– Heat pump services
– Air conditioning maintenance
– Customer support

Hours of Operation:
Monday to Saturday 8 AM to 6 PM
Closed on Sundays.

Contact Information:
Phone: (865) 938-9474
Website: https://serviceexperts.com/r-m-climate-control/

Customer Reviews and Sentiment:
R & M Climate Control Service Experts has received a high overall rating of 4.9 stars based on 1,417 reviews.

Positive feedback emphasizes the professionalism of the staff, quick response times, and satisfactory service quality. Customers have praised the technicians for their thoroughness and communication.

Examples of positive reviews include:
“Ryan and Jeff did an incredibly thorough evaluation… I would highly recommend them.” – Mary Antonucci
“Everything was quick fast and painless… I highly recommend.” – Nikki Bolden
“Jamie was great, professional, kind and fixed our unit in less than 30 min.” – Diana Crass

The negative sentiment comes from one review citing unsolicited sales calls, leading to customer frustration.

Review Summary:
Positive Sentiments: Professional and thorough service, quick response, effective communication, and high-quality repairs.
Negative Sentiments: Issues with unsolicited sales calls.

Additional Ratings:
BirdEye: 4.9 stars based on 1,417 reviews, demonstrating consistently high customer satisfaction.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating). There have been no complaints in the last three years.

Total Lead Smart Rating: 9.2

Conclusion:
R & M Climate Control Service Experts is a highly regarded HVAC contractor in Knoxville, TN, known for its professional staff and efficient service. While the company has an outstanding reputation overall, potential customers should be aware of the isolated negative feedback regarding sales tactics.