Hiwassee Chase Air Systems in Cleveland-TN, Tennessee 37323

Hiwassee Chase Air Systems

3160 Frazier Park Dr, Cleveland, TN 37323

4.1 (35 reviews)

Overview:
Hiwassee Chase Air Systems is an HVAC contractor located in Cleveland, TN. The company specializes in heating, ventilation, and air conditioning services, offering quality solutions for both installation and maintenance.

Services Provided:
– HVAC installation and replacement
– HVAC repair and service
– Leak detection and repair
– Emergency HVAC services
– Preventative maintenance

Hours of Operation:
Monday to Saturday: 9 AM to 5 PM
Closed on Sundays.

Contact Information:
Phone: (423) 472-4569
Website: http://www.hiwasseechaseairsystems.com/

Customer Reviews and Sentiment:
Hiwassee Chase Air Systems has received a mix of reviews across various platforms:

Google Reviews: 4.1 stars based on 35 reviews.

Positive feedback highlights the company’s professionalism, quick response, and quality of work. Customers have praised specific technicians for their expertise and helpfulness.

Examples of positive reviews include:
“I trust this company… You won’t find a better salesperson in this business than Zack Putnam.” – Jonathan Burger
“Excellent customer service. Tommy is a great tech.” – Grant Willis
“Everyone was very professional.” – Corynn Elizabeth

However, there are some negative sentiments regarding communication issues and service delays related to product failures.

An example of a negative review:
“Our A/C has been broke again… we have to wait in the hottest time of the year.” – Pam Morris

Review Summary:
Positive Sentiments: Professional service, timely responses, knowledgeable technicians, fair pricing.
Negative Sentiments: Communication issues, delays in resolving product issues, customer service inconsistencies.

Additional Ratings:
BirdEye: 4.1 stars based on 35 reviews, indicating a steady level of customer satisfaction with some reported concerns.
Total Lead Smart Rating: 7.5

Conclusion:
Hiwassee Chase Air Systems appears to be a reliable choice for HVAC services in Cleveland, TN, particularly noted for their prompt service and professional staff. Nonetheless, potential customers should be cautious of the mixed reviews, especially concerning product reliability and communication issues before making a decision.

Member Since August 2024

Listing Id 403896

Contact Info

3160 Frazier Park Dr, Cleveland, TN 37323
(423) 472-4569
Lead Smart Rating :
7.5/10.0

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3160 Frazier Park Dr, Cleveland, TN 37323

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Reviews

Jonathan Burger

9 months ago

I trust this company. I’ve used them since 2007. You won’t find a better salesperson in this business than Zack Putnam. He is prompt, thorough, and honest. Tommy is the best tech I know of.

Grant Willis

a year ago

Excellent customer service. Tommy is a great tech, found a leak in the line set and repaired on the spot. Will continue to use Hiwassee Chase for repair/service and or unit replacement. Highly recommend

Jim Stouffer

2 years ago

Always the best !!

Pam Morris

2 years ago

We are happy with the techs that have come out to service our system but the factory leaves much to be desired. Our A/C has been broke again for the last 2 weeks. In total we have had no A/C on and off for about 2+ months this summer. And since this is a brand new system (installed in January) we shouldn’t be having these issues. Instead of replacing the whole system the factory is having them piece it together with new parts! This is absolutely ridiculous and we are totally fed up with this Daikin system. If they wanted to do that then they should have had the parts on hand!! Instead we have to wait in the hottest time of the year. As far as I am concerned the owner should be stepping up and getting this resolved ASAP!

Corynn Elizabeth

3 years ago

Everyone was very professional. Prices were good. Salesman was informative, knowledgeable, and followed up with me after giving me a quote. I would highly recommend them and will use them in the future.

Affordable V

3 years ago

Arrived quickly and fixed problem immediately. Will definitely use them again. Highly recommend

Candice C

4 years ago

AC went out with a week old newborn in summer. I called another company and the soonest they could come out was Friday (AC went out on a Sunday). I called Hiwassee Chase very late in the evening on Monday and they came out and fixed the issue the very next morning. I’m very appreciative of their quick response in helping us out. Great value for service given.

Brenda Nakdimen

4 years ago

This is the best company we have found yet for reliable, professional, quality work. They are prompt and dependable with fair prices for labor and equipment.

Mike Fuller

4 years ago

No reply to my call

Karen Frankfort

4 years ago

Always punctual, courteous and respectful. Get the job done!