UGI Heating, Cooling & Plumbing

Joyce Pepperman

8 months ago

This company sucks, and should not be allowed to carry the UGI name. Our Hot Water/Furnace went out on this past Saturday night. We found out when we woke up, the residence was cold, and we only had cold water. I called UGI Heating, Cooling & Plumbing. They were to be here between 8 AM and 12 PM. After 12 PM came and went I called again, was treated like I really didn’t matter and was placed on a extended hold only too be told they were transferring my call to another tech who would call before arriving. Needless to say no call came and late in the afternoon I was on the phone again when the tech arrive. He looked at our system and said “Hmmm. I actually had the part on his other truck, but figured he would never need it!’ I asked when would he get the part and he blew us off walking out the door and said “They will be in touch!” On Monday afternoon I called and gain and was told the part was shown to be ordered and that they would have someone call and give us an update. Meanwhile during this whole time we are showering at another residence so we could go to work, unable to do dishes or laundry. I called a local supplier and was told they have the part in stock. Today (Tuesday) I called again. Spoke with a very unprofessional customer service again who wouldn’t even let me speak. I was told by her the part was ordered from Philadelphia and they have no idea how or when they would get it and they would call me to schedule for the repair. After this I asked her was she done and I began to tell her that the part was available not even 5 miles away at supplier and they could get the part there, she then became more irate and threatened to end the call when she talked over me and would not listen. Needless to say, she abruptly ended the call just because I was wanting to let her know that the part was available closer, and her yelling over me as I spoke so I spoke louder to get it on the recording. I just received a call, our part has arrived and they scheduled our appointment tentatively at Friday between 8AM and 12 PM. Not even offering to have someone come today! This is unacceptable! Let them deal without hot water or heat for 3 plus days and see how they would feel. No one should have to go through this with a company that is supposed to be customer service oriented. DON’T USE THEM AT ALL!

Anthony M

9 months ago

UGI Sales representative Joe Lenbach was knowledgeable and efficient, listened to my needs, made reasonable offers, and provides prompt response to my calls. Heil Furnace installation technicians Brian and Rick were proficient worked professionally and were good at ensuring my questions and needs were met. Great work and outstanding quality installation. Later I read manual and sure enough they installed according to manufacturing standards.

Santiago Soto

a year ago

My Sales Representative Joe Leinbach was so very personable. His knowledge of various types of system and how best to apply them to your home was great. Joe took my calls any and every time I called him. My wife & I are extremely happy with our new gas furnace and thanks to Joe we feel very exited to see what this winter brings now that we have gas. From consult to final walk through Joe has made us feel important and comfortable. Joe Leinbach is DA MAN !!!

Corky Goldstein

a year ago

The technicians were excellent.

Homestead Stories

a year ago

Can’t say that I recommend this company for central AC installation. Financed a brand new central AC system late August of 2022, and immediately noticed that the new central AC unit seemed to struggle to cool my home more than the 20 year old system I replaced. UGI performed their install inspection and assured me everything was running as it should. When I go to power up the system for the first time this year, I noticed that the central AC unit is failing to cool my home at all, in fact it made it warmer. Called UGI, and they quickly sent over a technician to diagnose my issue. Turns out there was an installation error that fried my whole system. Now I am left waiting for weeks until parts become available, and they can fit me in. In the meantime what is coming through without fail is my monthly payment for the brand new, non-functioning central AC unit. This is not right.

Don Bradford

a year ago

He came out for 10 minutes had me correctly dDiagnose and running I will be calling them for my a/c unit

Jordan Parfitt

a year ago

My bill is always too high

Megan Rokowski

a year ago

I called to have someone come out and check out my gas converted furnace as it was having issues tripping and shutting off. I have 2 small kids so need heat coming into this cold front. The woman that answered was very unprofessional and pretty much turned me away stating they couldn’t see me for 2 weeks even as an emergency appointment and they have customers on protection plans that are priority. which I totally get and was willing to set that up as we don’t have a service provider and have been looking, we only recently bought the home. however when I mentioned that she said well it will still be 30 days until that takes effect. It just felt like they really didn’t want our business or to help. I get you sometimes can’t get same day help but I was just really disappointed that it seemed like she really didn’t want to work with or help me at all.

Terri Swartz

2 years ago

Used none of there services

kathy dickson

2 years ago

The tech never arrived for appointment that was scheduled for 12-4pm. I called twice and could not get an answer from rep as to when tech would arrive. I was told that tech could still arrive the latest would be 830pm.