Vice Heating and Cooling

Overview:
Vice Heating and Cooling is an HVAC contractor located in Prineville, Oregon. The company specializes in heating and cooling services, including repair, maintenance, and installation of HVAC systems.

Services Provided:
– HVAC repair and maintenance
– Air conditioning services
– Heating system installation and service
– Customer education and support

Hours of Operation:
Monday to Friday 8 AM to 5 PM
Closed on weekends

Contact Information:
Phone: (541) 447-2150
Website: https://call-vice.com/

Customer Reviews and Sentiment:
Vice Heating and Cooling has an overall positive reception across multiple review platforms.

Google Reviews: 4.6 stars based on 38 reviews.

Positive feedback emphasizes the company’s promptness, professionalism, and effectiveness in service. Customers frequently mention the courtesy and expertise of the technicians.

Examples of positive reviews include:
“These guys are the best! prompt, professional service from experts.” – Scott Thompson
“Very pleased with timely service.” – Linda Evans
“Professional and thorough from start to finish.” – Linda Buffington

On the downside, a few reviews note that multiple service calls were required to resolve more complex issues.

Example of a negative sentiment:
“It took 3 service calls to get to the bottom of a series of problems…” – Kim McCarrel

Review Summary:
Positive Sentiments: Prompt service, professional staff, knowledgeable technicians, thorough work, and responsive customer service.
Negative Sentiments: Some customers experienced delays with complex issues requiring multiple visits.

Additional Ratings:
BirdEye: 4.6 stars based on 38 reviews, aligning with the positive trend noted.
Better Business Bureau (BBB): The business has a profile and is accredited with a BBB rating of A+. There have been no complaints in the last three years.

Total Lead Smart Rating: 8.5

Conclusion:
Vice Heating and Cooling is a reputable choice for HVAC services in Prineville, OR, known for its thorough and prompt service delivery. While the company enjoys a strong positive sentiment from customers, potential clients should be aware that complex issues may require multiple service visits.