Bee Line Heating and Air Conditioning and Plumbing in Enid, Oklahoma 73703

Bee Line Heating and Air Conditioning and Plumbing

1115 Norman Rd, Enid, OK 73703

4.6 (34 reviews)

Overview:
Bee Line Heating and Air Conditioning and Plumbing is a reputable company based in Enid, Oklahoma. They specialize in providing HVAC services, including heating, air conditioning, and plumbing solutions for both residential and commercial customers.

Services Provided:
– Heating and air conditioning installation and repair
– Plumbing services
– Emergency services available, especially during weekends

Hours of Operation:
Monday to Saturday: 9 AM to 5 PM

Contact Information:
Phone: (580) 233-5463
Website: https://beeline-ok.com/

Customer Reviews and Sentiment:
Bee Line Heating and Air Conditioning and Plumbing has garnered a solid reputation with a customer rating of 4.6 stars based on 34 reviews.

Positive feedback often highlights their quick response times, knowledgeable and friendly technicians, as well as effective solutions for HVAC and plumbing issues.

Examples of positive reviews include:
“Thank goodness they are available on Saturday. The service guy was friendly and solved the plugged up condensation drain problem…” – Larry Kiner
“Patrick has been a lifesaver for us. He is very professional, honest, knowledgeable, and a kind person!” – Tessa Todd

However, there are some negative sentiments, primarily revolving around customer service issues and miscommunication.

Example of a negative review:
“2 guys spent 10 minutes looking in a hole to say it was the city of Enid’s responsibility… the receptionist called me to tell me… I said I didn’t agree with that, they said I didn’t owe anything, they were wrong in their diagnosis…” – Katy Lentz

Review Summary:
Positive Sentiments: Quick response time, knowledgeable technicians, professional and friendly staff, effective problem-solving, and willingness to assist in emergencies.
Negative Sentiments: Issues with customer service, miscommunication about service charges, and overall customer experience with the office staff.

Additional Ratings:
BirdEye: 4.6 stars based on 34 reviews, indicating high customer satisfaction but acknowledging some service-related complaints.
Total Lead Smart Rating: 7.8

Conclusion:
Bee Line Heating and Air Conditioning and Plumbing offers reliable HVAC and plumbing services in Enid, OK, with a commendable focus on customer satisfaction and prompt service. While they are praised for their technical expertise and responsiveness, potential customers should be mindful of the occasional issues related to customer service as indicated in some reviews.

Member Since August 2024

Listing Id 410244

Contact Info

1115 Norman Rd, Enid, OK 73703
(580) 233-5463
Lead Smart Rating :
7.8/10.0

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Listing location

1115 Norman Rd, Enid, OK 73703

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Reviews

Katy Lentz

8 months ago

Very nice plumbers, very knowledgeable. The poor review is for the company. 2 guys spent 10 minutes looking in a hole to say it was the city of Enid’s responsibility and said there was no fee because it isn’t our responsibility and left. 15 minutes later, the receptionist called me to tell me the city said it isn’t their responsibility and to talk pricing for them to come out, informing me that I would be charged for a full hour plus a second hour starting when they come back. I said I didn’t agree with that, they said I didn’t owe anything, they were wrong in their diagnosis, and by the time they came back out, it would still be less than an hour on since they came the first time. She got a poor attitude and said she wouldn’t send a tech back to my home because she ‘can tell payment will be an issue’. I tried talking to her for clear explanation, she got an attitude and refused. It is sad, because the guys seemed smart and kind. Businesses in Enid need to be more fair, or this will be another one gone soon, or worse-they stick around as a last resort and take advantage of other people.

Larry Kiner

10 months ago

Thank goodness they are available on Saturday. AC not working in 100⁰ weather is important. Service guy was friendly and solved the plugged up condensation drain problem and we were cooling quickly. Our new and more available plumbers. Thanks so much.

Traci Vasquez-Backus

11 months ago

Thank you so much to the nice gentleman who came out and fixed are a/c after hours in this horrible heat. We appreciate You so much!! The lady was very friendly to who answered the phones also

Tessa Todd

11 months ago

Patrick has been a lifesaver for us. He is very professional, honest, knowledgeable, and a kind person! He has been to our home a few times for various reasons, and each time we have been so pleased with Beeline. Thank you for all your help Patrick!

shade silencer

a year ago

came out when called, explained our issue and what we needed, worked out the problem in a timely manner, would definitely recomend this company

Trev Cas

a year ago

They were able to come same day and solve the issue. Hoss was very professional and fast. I will only use this company from now on.

Curtis Joslin

a year ago

Hoss was very helpful and knowledgeable. He was also very quick in contacting me even though it was a weekend call. Once he arrived he was prompt in his work and had us fixed right away.

Coby Livesay

a year ago

Called BEE-Line for a heating problem, they were responsive, on time and professional. Have used Bee-Line multiple times and will continue, they have great service.

Jesse Cartwright

a year ago

Called and were out at my house within 30 minutes. Very nice and professional. Got the work done super quick. Highly recommend.

Jo Sage

a year ago

We called them just before Christmas because our heater wasn’t working. They came within a hour of calling. Fixed our heater. They are back today to clean the heater core. They were on time and friendly. I would recommend them and use them for future services.