Polar Bear Jack’s Home Services, LLC in Broken Arrow, Oklahoma 74014

Polar Bear Jack’s Home Services, LLC

3400 E Houston St, Broken Arrow, OK 74014

4.8 (146 reviews)

Overview:
Polar Bear Jack’s Home Services, LLC is a reputable HVAC contractor based in Broken Arrow, OK. They specialize in a variety of HVAC services, including installation and maintenance of insulation and air conditioning systems, serving both residential and commercial clients.

Services Provided:
– HVAC installation and repair
– Spray foam insulation installation
– Air conditioning repair and maintenance
– Diagnostic services for heating systems

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (918) 528-7373
Website: https://www.polarbearjacks.com/

Customer Reviews and Sentiment:
Polar Bear Jack’s Home Services, LLC has received generally positive feedback from customers across various platforms:

Google Reviews: 4.8 stars based on 146 reviews.

Positive sentiments emphasize the company’s efficiency, professionalism, and high quality of work. Customers have praised the thoroughness of their technicians, especially regarding installation and clean-up.

Examples of positive reviews include:
“They do a great job and very efficient. I highly recommend.” – Seth Scantling
“Polar Bear Jacks installed spray foam in our new build… very thorough in his work” – Sarah Hitt
“They went out of their way helping us make changes in order to keep our insulation under budget.” – Ray Whitley

However, there is a contrasting negative review that points out a lack of responsiveness and dissatisfaction with the quality of work:
“Horrible experience with Adam and some of his guys… 0/10 do not recommend.” – J K

Review Summary:
Positive Sentiments: Efficiency, professionalism, high-quality work, thorough service, great clean-up, and competitive pricing.
Negative Sentiments: Struggles with communication, unresolved issues with service quality documented by a dissatisfied customer.

Additional Ratings:
BirdEye: Not available
Better Business Bureau (BBB): The business has not been reviewed publicly but operates without recorded complaints.
Total Lead Smart Rating: 8.2

Conclusion:
Polar Bear Jack’s Home Services, LLC appears to be a strong choice for HVAC services in Broken Arrow, OK, widely appreciated for their professionalism and quality of work. However, potential customers should be mindful of the negative feedback regarding communication and service quality to make an informed decision.

Member Since August 2024

Listing Id 399182

Contact Info

3400 E Houston St, Broken Arrow, OK 74014
(918) 528-7373
Lead Smart Rating :
8.2/10.0

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Listing location

3400 E Houston St, Broken Arrow, OK 74014

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Reviews

Seth Scantling

5 days ago

They do a great job and very efficient. I highly recommend.

Sarah Hitt

2 weeks ago

Polar Bear Jacks installed spray foam in our new build and we are very pleased with their work. Ronnie Bridges was our spray foam technician and he was very thorough in his work, including cleaning up, and also very patient answering all of our questions. The house is much cooler inside with the insulation, even in the heat of the summer. Highly recommend.

FlamedGem

2 weeks ago

Fixed my ac unit that’s been out for 2 years

J K

2 weeks ago

Horrible experience with Adam and some of his guys. I kept finding problems with their work and they keep telling me I should be doing a better job inspecting their work. I’ve asked multiple times for a response or updates on old information they’ve given me that is no longer relevant and get zero response or just the copy and paste of old emails. 0/10 do not recommend

Ray Whitley

4 months ago

Adam from PBJ went out of his way helping us make changes in order to keep our insulation under budget. The guys that came out for install were professional and courteous, and finished it quicker than expected. The whole team deserves an attaboy. Great Job you guys and Thanks

Joel Boyer

5 months ago

Heard of this company from my concrete guy. During some excavation they had cut a pex water line. I called around 10am and they were out there around 2pm. It took them 10 minutes to fix it. 2 trucks, 2 guys, great service and only cost me about $180 to fix it.

Tony Wallace

5 months ago

This is the second time I’ve used this company in my building process. I would not use anyone else. Their quality of work, communication and timeliness are superb. The pricing is fair and competitive. They will always be my go-to company.

claude slaton

5 months ago

super pleased with owner and installers did a great job, explained all steps during install, will look forward to next project

Phillis Sires

5 months ago

Guys from Polar Bears were great & really got my a/c all fixed and great clean up ! Can’t recommend them enough!!! I recommend Richard & Willie Big time!!!!

Cheryl Childers

5 months ago

Took a chance and trusted the reviews. My heater had been blowing cold air and then heat. This had been going on for years and no one could find anything wrong with my system. Casey came out and did a diagnostic and found nothing wrong with the system but when I told him that we had a nest installed he decided to check the equipment settings and there it was…I had a gas furnace programmed as an electric furnace. Within one day my furnace had 2 hours less usage! Wow! NEXT: the insulation looked very minimal and Ronnie came out. I had 3 inches of blown in insulation. I don’t know what happened to it but they had a fair quote and Ronnie was so polite and came out the next day. Now I have 16” of white snow in my attic and I am sure my pocket book, in the long run, will appreciate the work he did. He took pictures for me and answered all my questions. That winter wonderland in the attic will be enjoyed for years to come! Thank you Polar Bear Jacks and Adam for answering all my questions and having a great team to meet our needs!