Clayton Heating & Air Conditioning

Overview:
Clayton Heating & Air Conditioning is an HVAC contractor based in Youngstown, OH. With a focus on heating, ventilation, and air conditioning services, they cater to a diverse clientele by offering installations, repairs, and maintenance solutions.

Services Provided:
– HVAC installations
– Heat pump installations
– AC repairs
– Furnace servicing
– Fast response for emergency services
– Professional consultative approach

Hours of Operation:
Monday to Saturday 9 AM to 5 PM
Closed on Sunday

Contact Information:
Phone: (330) 782-8035
Website: https://clayton-heating.com/

Customer Reviews and Sentiment:
Clayton Heating & Air Conditioning has received a diverse range of reviews across various platforms:

Google Reviews: 4.2 stars based on 135 reviews.

Positive feedback often highlights their professionalism, quick response time, and efficient service. Customers appreciate their thoroughness and problem-solving capabilities.

Examples of positive reviews include:
“Always a wonderful experience when working with this company!” – Trisha Thompson
“You can count on Clayton, fixed my issue. Number 1 customer service in North East Ohio.” – David Bees
“Always professional and ready to help in an emergency.” – Sue Centorame

On the downside, some complaints revolve around professionalism and service outcomes, particularly regarding installation issues that did not meet customer expectations.

Examples of negative reviews include:
“Your unprofessionalism tells me what kind of work your company performs.” – Kathy Marino
“Was not happy with where they vented the furnace right next to the back door.” – Kim Sorg

Review Summary:
Positive Sentiments: Professionalism, prompt service, efficient problem-solving, quality workmanship, emergency responsiveness.
Negative Sentiments: Issues with service execution, customer service confrontations, installation dissatisfaction.

Additional Ratings:
BirdEye: 4.2 stars based on 135 reviews, indicating a consistent level of customer satisfaction despite some critiques.
Better Business Bureau (BBB): The business has a profile and is not accredited, with a BBB rating of NR (No Rating) and two complaints in the last three years, one of which is unresolved.
Total Lead Smart Rating: 7.3

Conclusion:
Clayton Heating & Air Conditioning appears to be a reliable choice for HVAC services in Youngstown, OH, especially noted for their swift responses and quality work. However, potential customers should carefully consider the mixed feedback and service execution issues highlighted in several reviews before making a decision.