Stevenson Service Experts

Overview:
Stevenson Service Experts is a reputable HVAC contractor located in Beavercreek, OH. The company provides a range of heating, ventilation, and air conditioning services, focusing on customer satisfaction and quality workmanship.

Services Provided:
– Air conditioning repair and maintenance
– Furnace installation and repair
– HVAC system check-ups
– Water heater installation
– Emergency HVAC services

Hours of Operation:
Monday to Saturday: 8 AM to 6 PM
Closed on Sundays

Contact Information:
Phone: (937) 325-7011
Website: http://stevensonhvac.com/

Customer Reviews and Sentiment:
Stevenson Service Experts enjoys a strong overall rating of 4.8 stars based on 5,409 reviews.

Positive feedback often highlights the professionalism, knowledge, and thoroughness of the technicians. Customers appreciate timely service, especially during emergencies, and commend the staff’s friendly demeanor.

Examples of positive reviews include:
“Kenneth was respectful and knowledgeable in working on our air conditioner.” – Leanne Nash
“Thomas Lopez did an outstanding job… We feel confident in our system performing as expected.” – Mark Kennedy
“We are very happy with the service and would recommend Stevenson and Caleb anytime you need Furnace or A/C work done.” – Dale Tussey

However, there is a notable complaint regarding scheduling issues, where one customer expressed dissatisfaction about a failure to receive a technician for a scheduled appointment.

Example of a negative review:
“Don’t schedule service appointment online as they don’t assign anyone to actually come to your appointment.” – James “Bonesaw” McCauley

Review Summary:
Positive Sentiments: Knowledgeable and respectful technicians, prompt service, thorough checks, professionalism, and courteous interactions.
Negative Sentiments: Issues with scheduling and communication regarding appointments.

Additional Ratings:
BirdEye: 4.8 stars based on 5,409 reviews, showing consistent customer satisfaction.
Better Business Bureau (BBB): The business has a profile with an accreditation and a rating of A+. There have been 2 complaints in the last three years that have been resolved.
Total Lead Smart Rating: 9.2

Conclusion:
Stevenson Service Experts is a highly rated HVAC contractor in Beavercreek, OH, well-regarded for their expertise and commitment to customer satisfaction. While most reviews are overwhelmingly positive, potential customers should be aware of some scheduling issues before making an appointment.