Robert Gibb & Sons in Fargo, North Dakota 58102

Robert Gibb & Sons

2011 Great Northern Dr, Fargo, ND 58102

4.4 (138 reviews)

Overview:
Robert Gibb & Sons is an HVAC contractor based in Fargo, ND, specializing in heating, ventilation, and air conditioning services. The company is known for its commitment to customer service and has a history of helping both residential and commercial clients with their HVAC needs.

Services Provided:
– HVAC installation and repair
– Emergency furnace service
– Plumbing services
– Prompt service and repairs

Hours of Operation:
Monday to Friday: 8 AM to 5 PM

Contact Information:
Phone: (701) 282-4400
Website: https://www.robertgibb.com/

Customer Reviews and Sentiment:
Robert Gibb & Sons has a mixed review landscape:

Google Reviews: 4.4 stars based on 138 reviews.

Positive feedback highlights the company’s responsiveness, professionalism, and kind staff. Customers have particularly appreciated the timely service, as seen in the following reviews:
“Very very pleasant employees! Thank you!” – R Rheault
“They were super great about getting my furnace back working on a Saturday morning.” – Matt Sather
“Awesome service!” – Darlene Gryskiewicz

Negative sentiments point to customer dissatisfaction primarily related to poor communication and incomplete jobs:
“Had been really happy customers for years and they really let us down in our time of need.” – Taylor Melting
“Choose anyone else, or make sure you get a written estimate from these guys!!” – Dave McRitchie

Review Summary:
Positive Sentiments: Responsive service, knowledgeable staff, overall professionalism, and great emergency support.
Negative Sentiments: Incomplete work, poor communication, and issues with billing practices.

Additional Ratings:
BirdEye: 4.4 stars based on 138 reviews, exhibiting a similar trend of both satisfaction and complaints.
Total Lead Smart Rating: 5.5

Conclusion:
Robert Gibb & Sons is a notable HVAC contractor in Fargo, ND, with a strong presence in the community. While many customers praise their quick response and professional staff, potential clients should be cautious of the mixed reviews, particularly regarding communication issues and job completion.

Member Since August 2024

Listing Id 411315

Contact Info

2011 Great Northern Dr, Fargo, ND 58102
(701) 282-4400
Lead Smart Rating :
5.5/10.0

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Listing location

2011 Great Northern Dr, Fargo, ND 58102

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Reviews

Andy man

5 months ago

I use Robert Gibb for all my Hvac issues at my hotel and I have only good things to say about the company. Eric is great to work with!

R Rheault

8 months ago

Bonnie and Steve were so caring and kind! I got service the same day! Very very pleasant employees! Thank you!

Taylor Melting

9 months ago

Had been really happy customers for years and they really let us down in our time of need

Jerod Schober

9 months ago

Had them come over to do the pipes under the house . Half way through the job. Didn’t finish it left a hole in my floor. Then threatened to go to my gf job and tell her boss a bunch of lies to try and get her fired. Very childish people.

Radford Stormvoice

9 months ago

Stole money from my house.

The Horsetroll

9 months ago

Chris threatened to shoot me after the job was done.

Dave McRitchie

a year ago

Choose anyone else, or make sure you get a written estimate from these guys!! Simple straight shot gas line to garage started out $200-3, wanted it buried so 4-5, ok.. decided to go pipe cause way cheaper? Nope, bill 3 months later said quoted 5-7 and 680 bill.. 9 phone calls so far, wanted an itemized statement at least, didn’t get anything. Manager was supposed to talk to guy that quoted and call back-nothing again.. instead I get another bill today with $10 finance charge. Not a very good way to run a “reputable” business that claims and has been around for a long time..

Matt Sather

a year ago

They were super great about getting my furnace back working on a Saturday morning.

Darlene Gryskiewicz

a year ago

Emergency furnace call over Christmas. I was put of town for several days. Brian Ruud went and fixed the problem!!! Awesome service!

Maurice Forsgren

a year ago

The tech was prompt, knowledgeable and professional the repairs where done in a timely manner