On Command Heating & Cooling LLC in Jacksonville-NC, North Carolina 28540

On Command Heating & Cooling LLC

309 Blue Creek School Rd Unit 4, Jacksonville, NC 28540

4.9 (35 reviews)

Overview:
On Command Heating & Cooling LLC is a highly-rated HVAC contractor located in Jacksonville, NC. The company is known for providing a variety of heating, ventilation, and air conditioning services. With a strong reputation among local customers, they focus on delivering prompt and effective service, ensuring customer satisfaction.

Services Provided:
– HVAC installation and repair
– Temperature control solutions
– Emergency services
– Preventative maintenance plans

Hours of Operation:
Monday to Saturday 8 AM to 6 PM

Contact Information:
Phone: (910) 376-8106
Website: http://oncommand247.com/

Customer Reviews and Sentiment:
On Command Heating & Cooling LLC has received favorable reviews on multiple platforms:

Google Reviews: 4.9 stars based on 35 reviews.

Positive feedback emphasizes the company’s responsiveness, professionalism, and high-quality service. Customers have praised the technicians for their knowledge and courteous behavior.

Examples of positive reviews include:
“Very, very responsive and on the spot!!!!” – Steven Powers
“Incredible!!! We had the absolute best experience…” – Kendra Scott
“Can’t recommend these guys enough.” – Mike

The negative feedback mentions poor customer service from the owner and dissatisfaction with the overall experience.

Review Summary:
Positive Sentiments: Responsiveness, professionalism, thoroughness, high-quality workmanship, and customer satisfaction.
Negative Sentiments: Issues with owner’s customer service approach.

Additional Ratings:
BirdEye: 4.9 stars based on 35 reviews, highlighting an overall trend of customer satisfaction with minimal issues.
Better Business Bureau (BBB): The business has a profile but is not accredited and currently holds a BBB rating of A+ with no complaints filed.
Total Lead Smart Rating: 9.2

Conclusion:
On Command Heating & Cooling LLC stands out as a respected choice for HVAC services in Jacksonville, NC, noted for their promptness and high level of customer service. Potential customers can expect a professional experience, although some should consider the mentioned dissatisfaction regarding the owner’s service approach.

Member Since August 2024

Listing Id 421213

Contact Info

309 Blue Creek School Rd Unit 4, Jacksonville, NC 28540
(910) 376-8106
Lead Smart Rating :
9.2/10.0

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309 Blue Creek School Rd Unit 4, Jacksonville, NC 28540

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Reviews

Steven Powers

22 hours ago

Very, very responsive and on the spot!!!! I will be using them on PM Plan and talk about quick!!! These guys are the best I have ever experience!!! I can’t thank you enough!!! The Best!!! James is awesome!! Worked very hard to have us running!!!

Kendra Scott

5 days ago

Incredible!!! We had the absolute best experience with On Command and will be recommending them to everybody! They were prompt, kind and very informative. I am so grateful for this company and the very kind technicians! These are the ones you should call!!!

Mike

a week ago

Can’t recommend these guys enough. Helped us install much needed temperature control in a commercial building at a reasonable price. Worked with us during the renovations to ensure that installs were executed in a timely manner and were always available for questions or concerns throughout the install period, especially when it came to navigating the permitting and inspection process. We had unique requirements for a sound restrictive area of our studio and On Command Heating & Cooling went the extra mile to ensure that the installation of forced air exchange in that space wouldn’t increase the ambient noise level requirement. Will 100% reach back out to them when it’s time to upgrade our system for a bigger space.

Mark Mortonson

a month ago

Worked very hard. Wanted everything to be done right.

Scott Capps

4 months ago

By far one of the worst experiences I’ve had…the guys working for him were pretty good but the owner is a prick and full of himself. I truly don’t believe he doesn’t know what he is doing. It’s all about customer service and he could care less about his customers. Trust me when I say pick someone else.

Harrison Letchworth

5 months ago

Definitely give these guys a call if you need anything for your HVAC. They have been quick to respond and always helpful. Last year they replaced one of my systems in less than a week and recently came out same-day to check my other unit when it was having issues. Highly recommend!

rachelmarie Acosta

7 months ago

They installed interior and exterior unit Lennox, made a fast appointment for quote and service and stayed til the job was done, they found a 50$ tool and gave it to us (that we left in the attic)

Carla Cruz

7 months ago

Love these guys! They are professional, courteous, answer all questions thoroughly, and arrive within the timeframe given. Highly recommend using them if you need HVAC work.

Deborah Tyson

8 months ago

We were very pleased with our service. The price was reasonable. The technician was knowlwdgeable, explained what the problem was and what the solution was. We are happy to work with a company that was upfront and honest, showed up as scheduled and solved our problem quickly.

Jeannie Boatright

9 months ago

This Company is amazing! Not only were they the best value, the two men who installed our Hvac unit were polite, professional, and efficient. I highly recommend them.