Overview:
Island Breeze HVAC is a reputable HVAC contractor located in Clayton, NC. The company specializes in providing heating, ventilation, and air conditioning services, ensuring that their clients’ systems are functioning optimally. With a strong foothold in the community, Island Breeze HVAC enjoys a high level of customer trust.
Services Provided:
– HVAC installation and repair
– Diagnostic services
– Maintenance programs
– Emergency repairs
– Zoning board and damper replacements
Hours of Operation:
Monday to Saturday: 8 AM to 6 PM
Closed on Sundays
Contact Information:
Phone: (919) 693-4822
Website: https://www.islandbreezehvac.com/?utm_source=GMBlisting&utm_medium=organic
Customer Reviews and Sentiment:
Island Breeze HVAC has received mostly positive reviews across various platforms:
Google Reviews: 4.6 stars based on 1212 reviews.
Positive feedback highlights the professionalism and knowledge of the technicians, prompt response times, and effective communication. Customers particularly appreciate the detailed explanations provided by the staff regarding their services.
Examples of positive reviews include:
“Shawn was super nice and explained the issue…” – Mark Sanderlin
“I’m so thankful Island Breeze accurately diagnosed the issues…” – Thena Riley Amos
“The technicians were respectful and sweet. I highly recommend this company!!” – Salome Crute
However, a negative sentiment arose regarding a specific case of misdiagnosis and lack of follow-up communication, leading to customer frustration.
Review Summary:
Positive Sentiments: Professionalism, thorough communication, prompt service, effective diagnosis, care in cleaning up after work.
Negative Sentiments: Misdiagnosis during service visits, issues with follow-up communications.
Additional Ratings:
BirdEye: 4.6 stars based on 1212 reviews, reflecting a strong trend of customer satisfaction with occasional communication issues.
Better Business Bureau (BBB): The business has a profile and is accredited with a BBB rating of A+. There have been few complaints registered over the past three years, and most have been resolved promptly.
Total Lead Smart Rating: 8.5
Conclusion:
Island Breeze HVAC is a highly regarded choice for HVAC services in Clayton, NC, known for their professional and friendly service, as well as effective solutions to heating and cooling issues. While the majority of reviews are overwhelmingly positive, potential customers should be mindful of the isolated incidents related to misdiagnoses and communication mishaps before making a decision.
Member Since August 2024
Listing Id 403620