Overview:
Lane Mechanical Plumbing, Heating, & Cooling INC. is located in Long Branch, NJ, and specializes in HVAC services. The company offers heating, cooling, and plumbing solutions, but has faced significant criticism regarding its reliability and customer service.
Services Provided:
– HVAC installation
– Furnace replacement
– Air conditioning services
– Plumbing services
Hours of Operation:
Monday to Friday: 9 AM to 5 PM
Contact Information:
Phone: (732) 933-0001
Customer Reviews and Sentiment:
Lane Mechanical has received mixed reviews from customers:
Google Reviews: 3.1 stars based on 27 reviews.
Positive feedback highlights the professionalism and promptness of some service members, notably in successful installations.
Examples of positive reviews include:
“Did a professional job replacing a damaged mini split air conditioner.” – Steve Wilcox
“Lou was extremely busy … but he made the time to come as soon as possible.” – Mario Blanco
The complaints predominantly focus on issues such as poor communication, unresponsive customer service, and incomplete jobs, leading to significant customer dissatisfaction.
Examples of negative reviews include:
“After weeks of broken appointments … I wound up hiring someone else to finish the job.” – Scott Brownfeld
“The company has been totally unresponsive and our heat still isn’t working properly.” – Nicole Siano
Review Summary:
Positive Sentiments: Timely and professional services in some instances, effective installation of HVAC systems.
Negative Sentiments: Consistent complaints about unresponsiveness, failure to complete jobs, and inadequate support for existing systems.
Additional Ratings:
BirdEye: 3.1 stars based on 27 reviews, mirroring the same trends of a mix of positive and negative feedback.
Better Business Bureau (BBB): The business has a profile but is noted as no longer in service, which raises concerns regarding customer support.
Total Lead Smart Rating: 4.0
Conclusion:
Lane Mechanical Plumbing, Heating, & Cooling INC. struggles with reputation issues based on customer feedback. While some clients have had positive experiences, persistent complaints suggest a lack of reliability and support. Potential customers should exercise caution and seek alternatives, especially when considering significant HVAC investments.
Member Since August 2024
Listing Id 427424