FTS Heating and Cooling

Overview:
FTS Heating and Cooling is a reputable HVAC contractor located in Lebanon, MO. The company specializes in heating and cooling services, providing customers with expert solutions for their HVAC needs.

Services Provided:
– Heating and cooling system installation
– Routine maintenance and repairs
– Customer service and support
– Professional consultations and assessments

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (417) 588-3252
Website: https://www.fixedtostay.com/

Customer Reviews and Sentiment:
FTS Heating and Cooling has received highly positive feedback across various platforms:

Google Reviews: 4.8 stars based on 201 reviews.

Positive sentiments highlight the company’s professionalism, prompt service, thorough communication, and excellent customer service.

Examples of positive reviews include:
“Our tech Jay was very polite, professional, and informative. Great customer service!” – Jamie Lewis
“Very courteous, respectful, and polite. Excellent customer service.” – Amanda Riley
“Fast and friendly. Tech was awesome!” – Brian Atwel

However, there is a notable complaint regarding pricing transparency, with a customer expressing dissatisfaction about the service fee for a quick job.

Review Summary:
Positive Sentiments: Professionalism, promptness, excellent communication, friendly service, and thorough work.
Negative Sentiments: Concerns about service costs and lack of communication regarding service memberships.

Additional Ratings:
BirdEye: 4.8 stars based on 201 reviews, indicating consistent customer satisfaction.

Total Lead Smart Rating: 8.6

Conclusion:
FTS Heating and Cooling is a reliable HVAC contractor in Lebanon, MO, known for its outstanding customer service and professionalism. While most customers report positive experiences, potential clients should be mindful of the pricing concerns noted in some reviews.