Expert Heating & Cooling

Overview:
Expert Heating & Cooling is an HVAC contractor located in Taylor, MI. They provide a range of heating and cooling services, including furnace repairs and AC installations, catering to both residential and commercial customers.

Services Provided:
– Heating System Repairs
– Air Conditioning Installation
– Furnace Repair
– Cooling System Maintenance
– Emergency HVAC Services

Hours of Operation:
Monday to Saturday 8 AM to 6 PM
Closed on Sundays

Contact Information:
Phone: (734) 676-4488
Website: http://www.expertheatcool.com/

Customer Reviews and Sentiment:
Expert Heating & Cooling has a strong overall rating of 4.6 stars based on 255 reviews.

Positive feedback often highlights the company’s skilled technicians, professionalism, and efficiency. Customers appreciate the punctuality and friendliness of the service staff.

Examples of positive reviews include:
“Great service.” – Michael Mulholland
“Great company and great service. The technician was super knowledgeable and very friendly.” – Billy Vollenweider
“Kevin came out after hours and got us fixed and working.” – Sarah Diehr

However, there are notable negative sentiments regarding customer service experiences, specifically regarding technician conduct and disputes over charges.

Examples of negative reviews include:
“I would never recommend your company… scammed me out of $250.” – Mike Emery
“Tech started cussing and acting like a child.” – J

Review Summary:
Positive Sentiments: Skilled and friendly technicians, punctual service, professionalism, and efficiency.
Negative Sentiments: Customer service issues, experiences with rude technicians, allegations of overcharging.

Additional Ratings:
BirdEye: 4.5 stars based on 255 reviews, indicating satisfied customers with some reports of service issues.
Better Business Bureau (BBB): Not accredited, with a rating of NR and multiple complaints noted.

Total Lead Smart Rating: 7.4

Conclusion:
Expert Heating & Cooling shows solid performance with a large number of positive reviews, especially praising their technicians’ expertise and reliability. However, potential customers should be aware of the reported negative experiences concerning customer service before making a decision.