Kelley Brothers LC

Overview:
Kelley Brothers LC is a reputable HVAC contractor located in Livonia, MI. The company offers a range of heating, ventilation, and air conditioning services, specializing in installation and maintenance, including generator services.

Services Provided:
– HVAC installations
– A/C maintenance
– Generator services
– Professional assessments

Hours of Operation:
Monday to Friday 8 AM to 6 PM
Closed on weekends

Contact Information:
Phone: (734) 743-2021
Website: https://kelleybrotherslc.com/?utm_source=google+&utm_medium=organic+&utm_campaign=gbp

Customer Reviews and Sentiment:
Kelley Brothers LC has received positive reviews overall with a rating of 4.8 stars based on 569 reviews.

Positive sentiments highlight the professionalism, promptness, and thoroughness of the service provided by staff. Customers frequently mention clear communication and exceptional customer service.

Examples of positive reviews include:
“Very good working with Shane on options and proposal.” – Troy Y
“Jesse arrived on time, did a thorough job… I remain happy with their service.” – Nina Hauser
“His work was professional, thorough, and clearly communicated.” – Hank Rosman

The complaints revolve around communication issues, particularly in instances where customers experienced delays in receiving quotes or responses related to installations.

Negative sentiments include:
“When we called, they would never respond.” – Kay Indigo

Review Summary:
Positive Sentiments: Professionalism, exceptional service, prompt responses, thorough work, clear communication.
Negative Sentiments: Issues with communication and delayed responses.

Additional Ratings:
BirdEye: 4.8 stars based on 569 reviews, demonstrating high customer satisfaction with few concerns raised.
Better Business Bureau (BBB): Profile available but no rating shared; no complaints noted recently.
Total Lead Smart Rating: 8.5/10

Conclusion:
Kelley Brothers LC stands out as a trusted HVAC contractor in Livonia, MI, with a strong reputation for quality service and professionalism. While mostly positive, potential customers should be aware of some reported communication issues when engaging with the company.