Reliability Home Services in Dundalk, Maryland 21222

Reliability Home Services

4030 North Point Blvd suite a, Dundalk, MD 21222

4.7 (353 reviews)

Overview:
Reliability Home Services is a well-regarded HVAC contractor located in Dundalk, MD. The company specializes in providing a range of services related to heating, cooling, and plumbing, with a particular focus on customer satisfaction and high-quality workmanship.

Services Provided:
– HVAC repair and installation
– Shower door repair
– Gas line replacement
– AC servicing and upgrades
– Prompt emergency service

Hours of Operation:
Monday to Saturday 8 AM to 6 PM
Closed on Sundays

Contact Information:
Phone: (443) 399-8663
Website: https://www.reliabilityhome.com/?utm_source=gbp&utm_medium=organic

Customer Reviews and Sentiment:
Reliability Home Services has a strong rating of 4.7 stars based on 353 reviews.

Positive feedback emphasizes the company’s professionalism, timely responses, and effective service. Customers are particularly impressed with the quick diagnosis of problems and the quality of repairs done by the technicians.

Examples of positive reviews include:
“The Reliability team that worked on our shower doors were very professional…” – Louise Marmion
“Thanks to two Robs for their hard work and cheerful attitude…” – Brett Whipple
“I have used Reliability Home Services for most of my repairs and upgrades…” – Cynthia Mccoy

However, there are some negative sentiments as well, particularly related to communication failures.

The complaint mentions lack of response from the 24/7 customer service line, leading to dissatisfaction.

Review Summary:
Positive Sentiments: Professional and responsive service, effective repairs, knowledgeable technicians.
Negative Sentiments: Poor communication from customer service, delays in response.

Additional Ratings:
BirdEye: 4.7 stars based on 353 reviews, indicating strong customer satisfaction with some issues.
Better Business Bureau (BBB): The business has a profile but is not accredited; specific rating information is not available.
Total Lead Smart Rating: 8.2

Conclusion:
Reliability Home Services appears to be a dependable option for HVAC services in Dundalk, MD, especially noted for their professionalism and efficient service. However, potential customers should consider the communication issues highlighted in some reviews before making a decision.

Member Since August 2024

Listing Id 408587

Contact Info

4030 North Point Blvd suite a, Dundalk, MD 21222
(443) 399-8663
Lead Smart Rating :
8.2/10.0

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Listing location

4030 North Point Blvd suite a, Dundalk, MD 21222

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Reviews

G.Scott Casper

2 weeks ago

Says 24/7. Call service has no clue! No one responded! Location is supposedly less than 1/2 a mile from our house?

Louise Marmion

2 weeks ago

The Reliability team that worked on our shower doors were very professional. They fixed what was broken. We are very to have them help us. We know if we want something done right, we call Reliability.

Brett Whipple

3 weeks ago

Thanks to two Robs for their hard word and cheerful attitude, and Amy and the other office Lady for a great job fixing our AC. Several other Companies had been here first.

Cynthia Mccoy

a month ago

I had Basic Fuel Distribution System upgrade. The technicians took out all my old gas pipes and replaced them with new gas lines. They had a small space to work and they did upgrade perfectly, efficiently and effectively. I have used Reliability Homes Services for most of my repairs and upgrades and will continue to us them for all future services.

Shari Kain

2 months ago

I called with a concern, and they addressed it the very same day. Excellent service by courteous professionals. I would recommend them to everyone.

L Fuertes

2 months ago

Bobby was so professional and helpful in installing our AC motor. He even cleaned up the oil stain that was left on our balcony by another technician.

DSny '73

3 months ago

First of all I would like to thank Reliability Home Services for their quick response they were there the very next day .Erik Winebrenner was wonderful got there on time(actually earlier) he quickly diagnosed the problem with our AC, reviewed all the options with me, and then set to work making the needed repairs/upgrades. I could not be more pleased! I will definitely use Reliability Home Services in the future and will certainly recommend them to anyone having HVAC issues .Thanks again!

Cynthia Shipe

3 months ago

Rob was professional and knowledgeable. Did a great job in a timely manner. Couldn’t ask for a nicer guy.

Dawn Starosta

3 months ago

Very respectful and answers all questions.

Maclaren Lawrence

3 months ago

Robert always gives stellar service. He always takes time to explain the issues at hand and offers advice on the best course of action to take. Work gets done in a quick and timely manner. Thanks Rob!!!