Best Heating Cooling and Electric

Cora Spainhower

4 days ago

We’ve been out of AC in our new home going on 4 weeks now. We are covered under warranty and there’s been ‘disconnect’ between this company and insurance company. We keep being told it will be handled in the next 24 hours, however this is the 4th week with being told that exact statement repeatedly. We are home with our toddler and newborn in 90 degree weather. While trying to get ahold of Best Heating and Cooling they repeatedly put my husband straight to voicemail. When I called on a different number I was able to get directly through to an employee. I don’t recommend using this company if you have other options. **In comment to best heating and cooling response to my first review: we’ve been in contact with our insurance/warranty this whole time. Best heating and cooling never told us our insurance denied our claim that day. Insurance never denied the claim throughout this whole process. Just goes further to show not to use this company.

Barbara Bouley

a month ago

I have worked with Best for several years. They have provided my spring and fall checkups. Staff is courteous and arrive on time for the appointments. When my 20 year old air conditioner was failing, we discussed the pro and cons of repairing vs. replacing just the air conditioner or both the air conditioner and furnace. They clearly answered my questions and had the installation scheduled in a reasonable time.

Butch Glee

4 months ago

Had great experience with electric work done. Have been using Best Heating Cooling & Electric for 30 years. This is the only firm I ever use.

Moramay DeLaPuente

6 months ago

Best Heating cooking & Electric service is 100% guaranteed. It’s not just the best, it’s the best of the best 💪. …

Boris Alexander

6 months ago

Jason and the team at Best Heating and Cooling are an incredible and passionate team at what they do. Can recommend them with high reservations! thanks!!!

Sharon Bruck

6 months ago

Installed a new furnace professional, hard working, friendly and cleaned up after themselves Highly recommend

Thimery Wimmer

7 months ago

Best? I think not. We have been working with this company through our home warranty and it’s been an absolute nightmare. There’s few good things I can say, so I’ll start with them first. This company is about three hours away from our home so I do appreciate them making the trip and the techs have been kind. That’s about where the good things I have to say end. From what we have been able to piece together through the bits and pieces we are being told by both the home warranty company and the contractor, the service tech came out initially and diagnosed the issue, and after that promptly proceed to either lose or not turn in our paperwork. After about a month of waiting we called to see what was going on and were told that our ticket had been closed out by the contractor. We assured the home warranty company that nothing had been fixed and that the ticket should still be opened, got in touch with the contractor who gave my husband the run around and assured us they would be getting the paperwork sent in. Paperwork finally gets sent in to the home warranty company (much later than the immediate time frame we were assured), home warranty orders everything and our stuff proceeds to sit at their warehouse for about a month. We call the contractor again, they tell us the scheduling guy is out. We call again and finally get in touch with the scheduler who schedules us for about another month out. They get out here, tell my husband they were told we asked for a payout (odd when they showed up to our house with parts, but whatever) and spend about five minutes in our house before the tech tells us they have the wrong parts and won’t be able to do anything and something about the square footage being off. I’ll try to keep things short because at this point I feel like you all get the idea. I finally speak to the contractor and get lots of excuses about travel, logistics, how we are so far away, how this was just a favor for the area warranty coordinator, how usually people like us just take a payout (interesting that he mentioned a payout again) etc. I inform the gentleman that although we do live a ways away and I appreciate them coming out, they are the ones who accepted the job, they’re being paid for it through the home warranty company, and at this point we have been waiting FOUR MONTHS. We have gone through two heat waves, and now we’re getting into the winter season. This house is 120 years old, we have a child, pets, and did I mention we’ve been waiting four (4) months??? I ask him when they can be out here. I get some story about how he needs to figure out square footage, I again tell him it’s been four months and I want a definitive date of when this is going to be done. He finally settles on next week. I feel we have been more than patient, more than understanding, and have been as flexible as possible but the fact of the matter is, they have absolutely not provided the services that we were told would take a couple of weeks and have gotten nothing but the run around and a blame game between the contractor and the warranty company. At this point I really don’t care who did what, the fact of the matter is that they accepted this job (whether it was a favor or not, knowing we live three hours away, knowing that logistics were going to be a challenge, and whatever other reasons they deem justifiable) and haven’t held up their end of the bargain. We’re now worried about the pipes in our house with the weather getting colder, and are worried about just how cold things will get when we have a toddler and pets in the home. This is absolutely and completely unacceptable. I have held my tongue as long as possible, and as long as we get our items installed in working order on the date agreed without issue, I may be willing to update my review. However as of right now, the nicest techs, and the friendliest voice on the phone will do nothing to change the fact that this has been an issue for four months. Logistics, distance, favors, etc. Sound like good reasons when you and your family get to go home to a warm house.

Kel Moo

9 months ago

Unprofessional and incompetent. Use someone else.

Elizabeth Marchant

9 months ago

I’ve worked with this company several times. They have fixed my furnace, replaced an ac unit and installed a garage heater. They arrive on time and do a great job

Brandi “Brosas” Smith

9 months ago

Aside from long wait for appointment they fixed my outlets and exhaust fan in kitchen