Overview:
Edwards Royal Comfort Heating, Air & Plumbing is a reputable HVAC contractor located in Lafayette, Indiana. The company specializes in heating, air conditioning, and plumbing services, providing a wide range of solutions for both residential and commercial clients.
Services Provided:
– Heating system installation and repair
– Air conditioning installation and repair
– Plumbing services
– Water softener installation
– Geothermal system service
Hours of Operation:
Monday to Friday 8 AM to 5 PM
Closed on weekends.
Contact Information:
Phone: (765) 204-4275
Website: http://www.edwardslafayette.com/
Customer Reviews and Sentiment:
Edwards Royal Comfort Heating, Air & Plumbing has received mixed reviews across multiple platforms:
Google Reviews: 4.4 stars based on 57 reviews.
Positive feedback emphasizes prompt service, professionalism, and quality of work. Customers have mentioned their satisfaction with the installation of heating and softener systems.
Examples of positive reviews include:
“Installed a water softener, did it quickly, and cleaned up nicely after the installation was done.” – Tim Penning
“As usual–on time, professional, courteous, efficient and affordable…” – Cheryl Borst
“We have Geothermal and Rob takes great care of our equipment.” – Anna Kennedy
However, there are notable complaints related to customer service and warranty issues, leading to customer dissatisfaction.
Examples of negative reviews include:
“Don’t know what is going on with the new owners but their customer service needs a complete revamp.” – Suzanne Magnante
“I did receive a call back in a few hours…it’s been 6 days now and nothing.” – Nicole Britt
“They would not honor my warranty for my Bryant furnace.” – Kent Grewe
Review Summary:
Positive Sentiments: Prompt service, professionalism, quality work, courteous staff, effective installations.
Negative Sentiments: Poor customer service experiences, issues with warranty claims, and delays in response time.
Additional Ratings:
BirdEye: 4.4 stars based on 57 reviews, indicating a generally positive sentiment but with recurring issues noted.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating). There have been several complaints over the years, with some issues still unresolved.
Total Lead Smart Rating: 7.2
Conclusion:
Edwards Royal Comfort Heating, Air & Plumbing offers a range of HVAC and plumbing services in Lafayette, IN, backed by a solid reputation for quality and professionalism. However, potential clients should consider the mixed reviews about customer service and warranty honorability when making their choice.
Member Since August 2024
Listing Id 423671