ARS/Rescue Rooter

Overview:
ARS/Rescue Rooter is a reputable HVAC contractor located in Lafayette, IN. The company specializes in providing heating, ventilation, and air conditioning services, serving a wide range of residential needs with a focus on customer satisfaction.

Services Provided:
– HVAC repair and maintenance
– AC installation
– Heating system troubleshooting
– Customer service and support

Hours of Operation:
Monday to Sunday: 8 AM to 8 PM

Contact Information:
Phone: (765) 588-0353
Website: https://www.ars.com/lafayette

Customer Reviews and Sentiment:
ARS/Rescue Rooter has received a mix of positive and negative reviews across multiple platforms:

Google Reviews: 4.7 stars based on 792 reviews.

Positive feedback highlights the company’s promptness, professionalism, and thorough service. Customers noted the efficiency of their technicians and their ability to clearly explain issues and solutions.

Examples of positive reviews include:
“Drew did a great job. He even cleaned everything.” – Lewana Talbert Uselton
“The ARS tech, Rick, was timely, quickly diagnosed the issue and thoroughly explained the solution.” – Kent Abernathy
“Outstanding customer service and professionalism!” – Damon B

Negative feedback included complaints about unresolved issues and poor communication.

Examples of negative reviews:
“Workers don’t know how to work on the product they installed. It has never been correct.” – Charlotte Wood
“No one showed up. This place really sucks.” – T Sa

Review Summary:
Positive Sentiments: Efficient service, knowledgeable technicians, courteous staff, and thorough explanations.
Negative Sentiments: Issues with product installation, unresolved service complaints, and instances of poor communication.

Additional Ratings:
BirdEye: 4.7 stars based on 792 reviews, reflecting a consistent level of customer satisfaction despite some issues.
Better Business Bureau (BBB): The business has a profile and is accredited, with a BBB rating of A+. No complaints noted.
Total Lead Smart Rating: 7.5/10

Conclusion:
ARS/Rescue Rooter is a notable choice for HVAC services in Lafayette, IN, recognized for its professional service and knowledgeable technicians. However, potential customers should be aware of some negative experiences regarding product issues and communication before making a decision.