Rolf Griffin Service Experts

Overview:
Rolf Griffin Service Experts is an HVAC contractor located in Fort Wayne, Indiana. The company specializes in providing heating, ventilation, and air conditioning services, with an emphasis on excellent customer service and skilled technicians.

Services Provided:
– HVAC installation and replacement
– Air conditioning service
– Heating system service
– Annual service contracts

Hours of Operation:
Monday to Saturday 8 AM to 6 PM

Contact Information:
Phone: (260) 744-2151
Website: http://rolfgriffin.com/

Customer Reviews and Sentiment:
Rolf Griffin Service Experts has received positive feedback from numerous customers, highlighted by a high overall rating of 4.8 stars based on 2,793 reviews across platforms.

Positive sentiments showcase the company’s polite staff, quick response times, and thorough explanations of services. Customers appreciate the professionalism and quality of workmanship, with several mentioning satisfaction with both installation and servicing.

Examples of positive reviews include:
“He was very polite, knew what he was doing, and worked quickly to restore hot water service I would recommend him.” – Larry Nahrwold
“Had A/C and Furnace replaced… Easy to work with crews for install and excellent service.” – Kevin and Alex Stout
“Ryan Teague was great! He was quick and explained everything every step of the way!” – Hotwax023

On the other hand, a negative review highlighted concerns regarding pricing, specifically the cost of refrigerant, which was perceived as unreasonably high compared to competitors.

Negative sentiment includes:
“PLEASE GET MULTIPLE QUOTES. I had a refrigerant leak and they wanted to charge me $287 a lb for r410a refrigerant.” – Johnald Slimshady

Review Summary:
Positive Sentiments: Polite and knowledgeable staff, quick service, thorough explanations, professional demeanor, great customer service.
Negative Sentiments: High pricing for refrigerant compared to other companies.

Additional Ratings:
Google Reviews: 4.8 stars based on 2,793 reviews.

Total Lead Smart Rating: 9.2

Conclusion:
Rolf Griffin Service Experts is a reputable choice for HVAC services in Fort Wayne, IN. With a strong emphasis on customer satisfaction and skilled technicians, they provide reliable heating and cooling solutions. However, customers should be cautious regarding pricing for certain services and consider obtaining multiple quotes for larger jobs.