Sullivan’s Plumbing & Heating Inc

Overview:
Sullivan’s Plumbing & Heating Inc is an HVAC contractor located in Berwyn, Illinois. They offer a variety of plumbing and heating services, with a focus on customer satisfaction and professional service.

Services Provided:
– Plumbing repairs
– HVAC system maintenance
– Boiler repairs
– Sewer routing

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (708) 795-0700
Website: http://sullivans-plumbing.com/

Customer Reviews and Sentiment:
Sullivan’s Plumbing & Heating Inc has received a mixed sentiment from customers across various platforms:

Google Reviews: 3.9 stars based on 35 reviews.

Positive feedback highlights the company’s professionalism, quick response, and effective problem-solving abilities. Customers have appreciated the service quality, especially in emergency situations.

Examples of positive reviews include:
“Fantastic service!” – Julie Weden
“This is a level of service you will not find anywhere else.” – i. c. b.
“Excellent service! Definitely recommend this company.” – Lisa Longo

Conversely, negative feedback includes complaints regarding customer service and reliability—specifically, instances where the company did not show up or failed to communicate effectively.

Examples of negative reviews include:
“They never called, or showed up.” – Bill De Sanctis
“Terrible.” – Sam Stopka

Review Summary:
Positive Sentiments: Quick response, professional conduct, effective service, high-quality repairs, and friendly staff.
Negative Sentiments: Issues with reliability and communication, including failure to show up to appointments.

Additional Ratings:
Total Lead Smart Rating: 6.1/10. This rating reflects a decent level of customer satisfaction but acknowledges the presence of negative reviews and issues with service reliability.

Conclusion:
Sullivan’s Plumbing & Heating Inc appears to be a competent choice for HVAC services in Berwyn, IL, particularly noted for their responsiveness and quality work. However, potential customers should be cautious of the mixed reviews and the reliability issues highlighted before making a decision.