Mid-Florida Heating & Air

The French Drain Guys Ocala

2 days ago

Although they installed a unit for me and my initial interactions were positive an emergency repair call went south quickly. I nicked an exterior copper pipe and the refrigerant blew out of my system so I call mid florida early on Saturday the 13th of July. I’m told they would arrive anytime between the call and midnight. Being loyal to them and having paid for a maintenance agreement I say ok and wait. I call several times through the day to confirm that they are indeed coming and reassured they are. Around 11:45 pm I see a mid fl. Truck drive into my neighbors drive which is harder to get to than my drive and I wait outside to tell the tech he’s at the wrong house. Keep in mind my phone is in my hand. The tech stays in the truck for about 30 seconds then proceeds to turn around and leave. He drives off. I immediately call and ask them to call the tech and tell him to turn around that I would meet him outside. I’m told that my service call would have to be in the morning because he is at a “complicated” service call. I tell them that I just watched him arrive and drive away. I’m put on a very long hold. When they come back on the line they say they ill have to wait for him to return or book for the next day. I say he’s up the street and am told the same. I’m mad at this point and tell them I’ll wait. He finally shows up a bit before 2am and tells me the job can’t be done because of the work involved. I collect myself and say ok. Noon tomorrow. He says ok. Keep in mind I told the person I spoke to what the issue was on the 1st call but fine. 1130am rolls around and the tech calls me saying he will stop by to give me a proposal for the work but the work can’t be done today. This is beyond me. I was willing to pay all the extra fees with regard to emergency work even if I had paid the maintenance agreement which assured me a lesser rate according to them for emergency work. Just seems to me that these games aren’t necessary. I called another company and issue was resolved in less than an hr. The mid florida tech told me it was going to be at least 6 hrs of work. Just wow! I hope management reads this. I’m not really a reviewer but this game has to be stopped.

Brederina Wenerina

a week ago

My poor 70 yr old father who is an excellent nurse basically worked all day to pay a man that took 10mins and a $41 part to charge over $400!!! I understand the coming out and diagnosis fee for $100+ but to charge over $200 for a part I could have changed is ludicrous!!! If I was there I wouldn’t have let my family be taken advantage of Especially since we are all long/life time warranty type customers. I’m extremely disappointed with the gouging and hustle that my elderly dad agreed too. Highly unacceptable and just lost a good customer! Seriously could’ve looked up on YouTube how to change a simple part in a simple place and charge more than attorney!! DO BETTER! Dont see a nice house and think we have it like that! We don’t and are struggling too and all work hard too but to charge $200+?!!!! For a 10mins job?!!!! Stop it! NEVER EVER AGAIN Will I REFER YOU!!

Michael Jones

3 weeks ago

Always trying to up sell, they came out twice for the semi annual service and now the 6 year old unit won’t cool to less than 79 degrees. I wouldn’t recommend this company to anyone.

Sharon

a month ago

Logan and his trainee Jared were excellent on my maintenance and I appreciate the work they did and were very informative with the whole process.

Andrea W

a month ago

We’ve been having trouble with our air conditioner for a few weeks- our neighbor recommended Mid-Florida They were quick to respond – within hours their tech, Logan was at the house and determined our problem He was extremely patient with all our questions and very efficient with fixing the unit- Great job -would use them again if needed

TypicalWeebLmao

a month ago

Logan showed up to my families house, was very professional and completed the repair the same day, ensuring our house was cooling before he left. He was a pleasure to deal with and I would request him if needed again.

James Visintin

a month ago

Today we had our semi annual AC inspection and service. Isaiah did an awesome job explaining how things looked and found our capacitor was likely going to die soon sure to low voltage. We went ahead and replaced it now so we wouldn’t be dying of heat when it did finally go. Mid Florida Heating and Air has always been trustworthy and we will continue to use them as long as we’re living in the area!

Noel Luddy

a month ago

Logan provided excellent service for my HVAC unit. He is very customer oriented and very knowledgeable about HVAC and has always given me the best advice, including getting a new unit last year. The new unit is much better than the one I had before from another provider.

Esther Martinez

a month ago

If I could make a negative review I would. My mother requested a $149 service request and Logan Madden managed to upsell her thousands of dollars worth of repairs. He manipulated her and made her feel her health was at risk with her current system which was functioning properly. He took advantage of her good will and after trying to cancel she is forced to pay for unnecessary services rendered. I am part owner of the home and I was never contacted or gave authorization for those services to be performed. Buyers beware for unethical sales tactics with this company. My mother is on a fixed social security income and unable to buy food for the upcoming months. When I called the office in Ocala they advised only Logan could alter any conditions to the sale and were unable to help. I am beyond saddened by the way this company has treated us. She should only have received and been billed for the service she initially requested. I should have been notified prior to any repairs being made. I am filing a complaint with the BBB for a refund! Logan changed his story 3 times with what we were able to cancel and when. Anything for a sale BEWARE! ***edit to my review****thank you to mid Florida heating and air for making things right! After filing a BBB complaint they reached out to my mother and were able to undo the work that was completed and refund her money. She was highly appreciative of your kind representative reaching out and handling this in such a kind and courteous way!!

Natalie Skorlinski

a month ago

We recently had an amazing experience with Josh C. Explained everything we needed to know and was very professional! 10/10 recommend this company.