Ray French Air Conditioning & Heating Inc

Kara Mark

6 days ago

We just moved to the area and had our air conditioning go out. We had a Ray French sticker on our unit so I gave them a call. They were very responsive and had a tech out to our house within the hour. They were able to diagnosis and provide solutions for our situation. Debin and Chris were polite and professional. They had us functional within 24 hours of the unit going out. I HIGHLY recommend this company. We will be doing all our future maintenance through Ray French.

Ryan Wilder

a month ago

I have used Ray French for many years, but after my most recent experience, I will no longer work with them. I have had the annual maintenance package with them for years. Most recently, when the technician came out to perform the maintenance, he informed my wife that there was a leak in the furnace coil that could not be fixed, and the coil itself was discontinued and could not be replaced, so therefore our only option was to replace our system. They sent someone over later that day to talk us through new units and pricing. I felt it was suspect that a major problem requiring replacement of the system had turned up on a routine maintenance visit, so I had another contractor come out and give me a second opinion. Contractor B were unable to find any leak in the coil and also stated that they could fix or replace the coil if there was a leak. The second contractor refilled the refrigerant in my system and it has been running well ever since (this was 3 months ago). The sales person from Ray French continued to contact us about once a week for a couple months about buying a new unit, which we did not respond to. Whenever I do eventually need a new unit, I can assure you I will not purchase it through Ray French. It would be difficult for me to trust anything they told me at this point.

jan prater-ripley

3 months ago

Steven arrived on time and was pleasant and respectful thruout the visit. He took time to explain what he was doing as the inspection progressed which I appreciated. I had a question about the temp settings and he adjusted them as I asked, no issue. He also provided an estimate for another way to correct my concern. I had problems removing the filter so he placed tape tabs to make removal easier. He got higher readings on some of the air quality and provided an estimate for an air purification system. I feel he took his time, answered my concerns and took an interest in his purpose for being there, not just “doing a job.” I was very pleased with the job he did for Ray French and I recommend him for what he did and how he interacted with me. Great job, Steven…Thanks, Jan Ripley

Kelye Peterson

3 months ago

Great experience working with Ray French. Gerald went above and beyond what was required to make things easier for me. His crew, Dean, Kenny, Tim and Parker, were professional and fun to work with and did a great job from the beginning to the end. The system looks great.

Laurel Compton

5 months ago

Ray French Heating and Air is a fantastic company! Professional, friendly and efficient. I wouldn’t use anyone else!

JR.

5 months ago

Early arrival, answered my questions, found the problem, and discussed a solution.

Danielle M (Jerzegirl)

7 months ago

Friendly, punctual, and competant. I’ll keep using them.

lee ulbing

7 months ago

Have always had honest, friendly, polite, professional, efficient and prompt technicians in over 25 years with them. The one pushy technician19 years ago was dealt with immediately by the company. They do not do high pressure sales while they have your unit pulled apart for inspection.

Amanda Render

7 months ago

This company is scamming people. We had a service man come out to look at our unit after it was making a louder noise than usual, one of our fan blades was rusted… they wanted to charge us $1000!!! To replace a part that costs $200. My boyfriend purchased this part on Amazon and installed in in less than 20 minutes and we have heat again!!! When I originally called their main office to get a price break down of why it was so expensive… I wanted to see the part cost, shipping cost, etc.. the lady told me they “didn’t do that” they just charge a flat fee of $1000… CRAZY. Please please do your own research and don’t let companies like this take your money! Especially around the holidays!!

John

7 months ago

All techs are very courteous and knowledgeable. Have been with Ray French for 20 years. Very satisfied.