Overview:
Old School Heating & Cooling LLC is a reputable HVAC contractor located in Claymont, Delaware. The company specializes in heating and cooling services, including system installations, maintenance, and emergency repairs.
Services Provided:
– HVAC installation and replacement
– System maintenance and servicing
– Emergency repair services
– Customer service and care plans
Hours of Operation:
Monday to Saturday: 9 AM to 5 PM
Closed on Sundays
Contact Information:
Phone: (302) 383-7036
Website: https://www.oldschoolheat.com/
Customer Reviews and Sentiment:
Old School Heating & Cooling LLC has a high customer satisfaction rating of 5.0 stars based on 108 reviews.
Positive feedback emphasizes the company’s professionalism, prompt response times, and high-quality service. Customers appreciate the courteous staff and transparent pricing without unnecessary upselling.
Examples of positive reviews include:
“They went above and beyond and actually helped us reroute the chimney for a hot water heater.” – Phill Falconer
“Very professional and courteous company. They believe in customer care and quality of service.” – Debbie Pugliese
“I trust this business and would definitely recommend them to others.” – Kate Pfister
However, there is a concerning review that highlights a recent decline in customer service, with one customer expressing dissatisfaction due to a lack of responsiveness during an emergency.
“Customer Service is not what it used to be.” – Iris Brown
Review Summary:
Positive Sentiments: Outstanding service, professional behavior, quick response, good pricing, and no upselling.
Negative Sentiments: Recent complaints about customer service, particularly during emergencies.
Additional Ratings:
BirdEye: 5.0 stars based on 108 reviews, indicating strong overall customer satisfaction.
Better Business Bureau (BBB): Not specified in the data provided.
Total Lead Smart Rating: 8.5
Conclusion:
Old School Heating & Cooling LLC is generally considered a reliable choice for HVAC services in Claymont, DE, noted for their professionalism and quality of work. However, potential customers should be aware of a few recent negative experiences indicating a decline in customer responsiveness during emergencies.
Member Since August 2024
Listing Id 403580